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Valley Palms Care Center at a glance: owner, beds and ratings
* California separately requires at least 3.5 direct care service hours per patient day, counted under state rules, so the two numbers are not measured the same way.
Records: Cal Health Find ↗ · Medicare Care Compare ↗
Valley Palms Care Center citations and inspection findings
Newest first. State citations come from CDPH; federal deficiencies come from the CMS-2567 inspection report CDPH writes for Medicare. Every row links to the government record.
| Date | Source | Finding | Record |
|---|---|---|---|
| June 18, 2026 | State (CDPH) | Class B Trebled citation (Patient Rights), penalty $9,000 | Government record (CDPH) ↗ |
| May 4, 2026 | Federal (CMS-2567), Certification | F602 – Free from Misappropriation/Exploitation, severity D (no actual harm, potential for more than minimal harm, isolated) F609 – Reporting of Alleged Violations, severity D (no actual harm, potential for more than minimal harm, isolated) Abuse | Government record (CDPH) ↗ |
| April 20, 2026 | Federal (CMS-2567), Complaint | F607 – Develop/Implement Abuse/Neglect Policies, severity D (no actual harm, potential for more than minimal harm, isolated) F609 – Reporting of Alleged Violations, severity D (no actual harm, potential for more than minimal harm, isolated) Abuse | Government record (CDPH) ↗ |
| February 12, 2026 | Federal (CMS-2567), Complaint | F610 – Investigate/Prevent/Correct Alleged Violation, severity D (no actual harm, potential for more than minimal harm, isolated) Abuse | Government record (CDPH) ↗ |
| December 18, 2025 | Federal (CMS-2567), Complaint | F600 – Free from Abuse and Neglect, severity D (no actual harm, potential for more than minimal harm, isolated) Abuse | Government record (CDPH) ↗ |
| October 16, 2025 | State (CDPH) | Class B citation (Abuse/Facility Not Self Reported), penalty $3,000 Abuse | Government record (CDPH) ↗ |
| September 4, 2025 | Federal (CMS-2567), Complaint | F609 – Reporting of Alleged Violations, severity D (no actual harm, potential for more than minimal harm, isolated) Abuse | Government record (CDPH) ↗ |
| June 18, 2025 | State (CDPH) | Administrative Penalty (DHPPD: 2 – 11 Days), penalty $25,000 | Government record (CDPH) ↗ |
| March 7, 2025 | State (CDPH) | Class B citation (Dietary), penalty $2,000 | Government record (CDPH) ↗ |
| January 18, 2025 | Federal (CMS-2567), Certification | F805 – Food in Form to Meet Individual Needs, severity J (immediate jeopardy, one or a few residents) Read what inspectors found ↓ | Government record (CDPH) ↗ |
| February 17, 2024 | Federal (CMS-2567), Certification | F689 – Free of Accident Hazards/Supervision/Devices, severity G (actual harm, one or a few residents) Falls / supervision › Read what inspectors found ↓ | Government record (CDPH) ↗ |
What inspectors found at Valley Palms Care Center
Tap a finding to read the summary. Each one is written from the government report linked under it.
January 2025: F805 (severity J) after a resident on a puree diet was served bread that failed a texture test
The 2567 report states Resident 1 had dysphagia (difficulty swallowing) and a physician's order for a puree diet. Inspectors found that on January 19, 2025, Cook 1 made the puree bread for lunch and poured in thickener without measuring it. Cook 1 told inspectors she did not measure the bread or the thickener and judged the texture by eye and from experience.
The 2567 report states the dietary supervisor tested the bread on a test tray and said it was too sticky and did not pass the spoon tilt test (a check that puree food slides off a tilted spoon). She said Cook 1 was not following the recipe. Inspectors found a speech therapist, the dietitian and the director of nursing all said food that is too thick or sticky can make swallowing harder and lead to choking or aspiration (food entering the lungs).
The 2567 report states inspectors called an immediate jeopardy on January 20, 2025, and removed it on January 22 after verifying the facility's removal plan. Under that plan, Resident 1 was assessed with no signs of aspiration, Cook 1 was taken off the schedule and retrained, kitchen staff were trained on puree recipes, and staff began daily texture tests of puree meals for 90 days. The facility was cited under F805 (food in a form to meet individual needs) at severity J.
February 2024: F689 (severity G) after a resident fell from bed while being turned by one aide
The 2567 report states Resident 28 was unable to move from the neck down, had severely impaired thinking, was assessed as at risk for falls and lay on a low air loss mattress (an air mattress that relieves pressure on the skin). Her bed had no side rails. The facility's repositioning policy called for two people and a draw sheet when turning a resident in bed.
According to the 2567 report, at about 2:30 p.m. on February 6, 2024, CNA 5 was changing Resident 28's brief alone. CNA 5 told inspectors that, as usual, she had no help, and that when she turned the resident and pulled the sheet, the resident fell out of bed and hit the left side of her head on the closet. Inspectors found Resident 28 had a bump and a 3.5 by 3 centimeter abrasion (scrape) on her forehead. She was sent to an acute care hospital and returned that night with no additional injuries.
Inspectors found Resident 28's care plan did not state how many staff were needed to turn her, and the facility had no policy on safety for residents on low air loss mattresses. A licensed vocational nurse, the director of staff development and the director of nursing told inspectors they were not aware the policy called for two-person help. The facility was cited under F689 (accident hazards and supervision) at severity G.
Complaints against Valley Palms Care Center
| Year | Intakes | Complaints | Facility-reported incidents | Substantiated (at least one allegation) |
|---|---|---|---|---|
| 2023 | 32 | 24 | 8 | 18 |
| 2024 | 41 | 24 | 17 | 5 |
| 2025 | 36 | 8 | 28 | 4 |
| 2026 | 19 | 6 | 13 | 1 |
Cal Health Find lists 128 complaint and facility-reported incident intakes for this facility from 2023 through October 30, 2026. CDPH substantiated at least one allegation in 28 of them. 65 intakes involved an allegation in CDPH’s abuse category, and 4 of those had an abuse allegation substantiated. An intake can contain several allegations; “unsubstantiated” means CDPH did not find enough evidence, not that nothing happened.
Sexual abuse reports at Valley Palms Care Center
Cal Health Find lists 12 intakes for Valley Palms Care Center from 2023 through October 30, 2026 that included an allegation CDPH classified as sexual abuse (3 from complaints and 9 reported by the facility itself). CDPH substantiated a sexual abuse allegation in 0 of them. Federal rules require a nursing home to report an abuse allegation to the state within two hours, so a facility-reported incident means staff raised the allegation, not that it was proven. “Unsubstantiated” means CDPH did not find enough evidence; it does not mean nothing happened.
| Year | Intakes with a sexual abuse allegation | Substantiated |
|---|---|---|
| 2023 | 2 | 0 |
| 2024 | 3 | 0 |
| 2025 | 3 | 0 |
| 2026 | 4 | 0 |
Warning signs include bruising or bleeding in the genital area or inner thighs, a new genital infection, torn or stained underclothing, and a resident who suddenly fears a particular staff member or resists being bathed or changed. If you suspect sexual abuse, call 911 or local police first, ask that the resident not be bathed before a medical exam, and then report it to CDPH and the long-term care ombudsman. Sexual abuse reports at Los Angeles County nursing homes →
Staffing at Valley Palms Care Center
Payroll records Valley Palms Care Center filed with the federal Centers for Medicare & Medicaid Services (CMS) for April through June 2026 show an average of 4.20 nursing hours per resident per day, counting registered nurses (RNs), licensed vocational nurses and nurse aides. The California average CMS published for the same period is 4.54, and the Los Angeles County median is 4.32. RN time averaged 0.47 hours per resident per day (California average 0.68). Staffing averaged 3.81 hours on weekends and 4.36 on weekdays.
CMS reports nursing staff turnover of 25.7% at this facility (California average 36.6%) and RN turnover of 11.1% (California average 37.8%).
California requires most skilled nursing facilities to provide at least 3.5 direct care hours per patient day (Health and Safety Code section 1276.65). Counting the RN, LVN and nurse aide hours in the same payroll data, Valley Palms Care Center was below 3.5 on 1 of 91 days. This is our calculation from CMS data, not a CDPH finding: CDPH counts some staff differently (for example psychiatric technicians in special treatment programs) and can grant waivers.
| Valley Palms Care Center | LA County median | California average | |
|---|---|---|---|
| Total nursing hours per resident per day | 4.20 | 4.32 | 4.54 |
| RN hours per resident per day | 0.47 | 0.46 | 0.68 |
| Weekend nursing hours per resident per day | 3.81 | 3.89 | 4.10 |
| Nursing staff turnover | 25.7% | 34.1% | 36.6% |
Compare staffing, profits and fines across Los Angeles County nursing homes →
Who owns Valley Palms Care Center
The owners and operators below are listed for Valley Palms Care Center in the federal CMS nursing home ownership file (data as of October 1, 2026). CMS requires each Medicare-certified nursing home to report anyone with a 5% or greater ownership stake and anyone with operational or managerial control.
| Owner or operator | Role | Share | Since |
|---|---|---|---|
| Win Win Enterprises, LLC | 5% or greater direct ownership | 45% | January 1, 1992 |
| Wolff Living Trust Dtd 03/09/2000 | 5% or greater direct ownership | 10% | January 1, 1992 |
| Baruch Deutsch | 5% or greater direct ownership | 5% | September 13, 1999 |
| Maureen Latt | 5% or greater direct ownership | 5% | September 13, 1999 |
| Cambridge Healthcare Services LLC | Operational or managerial control | – | April 1, 2014 |
| Julie Butenko | Operational or managerial control | – | July 24, 2023 |
| Heidi Capela | Operational or managerial control | – | April 3, 2023 |
| Edmond Derderian | Operational or managerial control | – | July 2, 2013 |
| Fredie Gordillo | Operational or managerial control | – | March 12, 2024 |
| Lance Hassell | Operational or managerial control | – | April 25, 2022 |
| Linda Lutz | Operational or managerial control | – | February 1, 2012 |
| Amanda Moore | Operational or managerial control | – | May 8, 2023 |
| Arlene Punzalan | Operational or managerial control | – | January 6, 2025 |
| Paulina Salazar | Operational or managerial control | – | December 14, 2020 |
| Ira Smedra | Operational or managerial control | – | January 1, 1992 |
| Jacob Wintner | Operational or managerial control | – | January 1, 1992 |
In its annual report to the California Department of Health Care Access and Information (HCAI) for the year ending December 31, 2025, the facility listed $1.5 million in payments to related companies (businesses that share owners or management with the facility): $940,551 to Cambridge Healthcare Services, LLC for a&g – professional fees: management; $607,448 to Sherman Way Real Estate Co., LLC for lease/building rent. Payments to related companies are legal; California requires nursing homes to disclose them.
Valley Palms Care Center finances
Valley Palms Care Center reported $17.1 million in health care revenue and net income of $2.2 million for the year ending December 31, 2025, a margin of 12.8%, in its annual financial report to HCAI (as submitted; HCAI has not finished reviewing it). The median operating margin that year was 5.9% for Los Angeles County nursing homes and 6.1% statewide. Medi-Cal paid for 65% of resident days. Salaries for RNs, LVNs and nurse aides came to $3.7 million.
| Year | Revenue | Net income | Margin | Occupancy | Medi-Cal days |
|---|---|---|---|---|---|
| 2023 | $15.3 million | $1.8 million | 12.0% | 95% | – |
| 2024 | $16.2 million | $1.3 million | 8.2% | 97% | 67% |
| 2025 | $17.1 million | $2.2 million | 12.8% | 96% | 65% |
Federal fines and penalties: Valley Palms Care Center
CMS lists 2 federal fines totaling $33,681 and 1 Medicare payment denial for Valley Palms Care Center in the roughly three years its penalty file covers.
| Date | Penalty | Amount or length |
|---|---|---|
| January 22, 2025 | Fine | $17,332 |
| February 18, 2024 | Fine | $16,349 |
| February 18, 2024 | Payment denial | 5 days |
Valley Palms Care Center lawsuits and criminal cases
Our search of California Attorney General and Los Angeles County District Attorney announcements, court reports and news coverage for Valley Palms Care Center is not finished yet. This section will be updated when it is; until then, do not read the absence of a case here as a finding that none exists.
What this record means for your family
California uses classes for state citations. Under Health and Safety Code section 1424 ↗, a Class AA citation is a Class A violation that CDPH determined was a direct proximate cause of a resident’s death. A Class A citation means CDPH found an imminent danger, or a substantial probability, that death or serious physical harm would result. Class B covers violations with a direct or immediate relationship to residents’ health, safety or security.
Federal deficiencies carry a letter from A to L. G, H and I mean inspectors found actual harm to residents; J, K and L mean immediate jeopardy, the most serious level. F600 is the federal rule that residents be free from abuse and neglect; F609 and F610 cover reporting and investigating allegations; F689 covers accidents and supervision; F686 covers pressure injuries.
Warning signs worth asking about: unexplained bruises or fractures, new bed sores, sudden weight loss or dehydration, a resident who becomes fearful or withdrawn around certain staff, and calls that go unanswered.
What to do now
- If someone is in danger, call 911.
- File a complaint with CDPH about Valley Palms Care Center: CDPH complaint form ↗
- Contact the long-term care ombudsman, the state-funded advocate for nursing home residents: California Long-Term Care Ombudsman ↗
- Ask the facility in writing for a copy of the resident’s chart, and write down dates, names of staff on shift, and photos of any injury.
- Talk to a Los Angeles nursing home abuse lawyer →
Free nursing home case review
We read the inspection record and the chart with you and tell you plainly whether there is a case. You pay no fees and no costs unless we win.
Questions families ask
Has Valley Palms Care Center been cited by the State of California?
Cal Health Find lists 3 state citations for Valley Palms Care Center since 2023, including 0 Class AA and 0 Class A. Each one is listed in the timeline above with a link to the CDPH record.
How many complaints have been filed against Valley Palms Care Center?
From 2023 through October 30, 2026, Cal Health Find lists 128 complaint and facility-reported incident intakes, and CDPH substantiated at least one allegation in 28 of them.
Does Medicare flag Valley Palms Care Center for abuse?
As of our data date, Medicare Care Compare does not show its abuse icon for Valley Palms Care Center. The icon is only one signal; read the citations above.
Have there been sexual abuse reports at Valley Palms Care Center?
Cal Health Find lists 12 complaint or facility-reported incident intakes at Valley Palms Care Center since 2023 that included an allegation CDPH classified as sexual abuse, and CDPH substantiated 0. The section above breaks them down by year.
Where can I read reviews and complaints about Valley Palms Care Center?
Online reviews are opinions. The official record is the state and federal inspection file: this page summarizes it and links each citation, complaint outcome and inspection report on Cal Health Find and Medicare Care Compare, so you can read the source yourself.
How many beds does Valley Palms Care Center have?
Valley Palms Care Center is licensed by CDPH for 99 beds and has a CMS overall rating of 1 out of 5 stars.
Who owns or operates Valley Palms Care Center?
CDPH lists the licensee as 13400 SHERMAN WAY, LLC. CMS lists the facility under the chain or affiliated entity Cambridge Healthcare Services. According to the CMS ownership file, Win Win Enterprises, LLC holds 45% as a direct owner. The full list of owners and operators CMS reports is in the ownership section of this page.
How many nursing hours does Valley Palms Care Center provide per resident?
Payroll data the facility filed with CMS for April through June 2026 show 4.20 total nursing hours per resident per day, including 0.47 RN hours. The California average is 4.54.
My parent was hurt at Valley Palms Care Center. What should I do?
Get medical care first, then report it to CDPH and the long-term care ombudsman, ask for the chart in writing and keep notes and photos. For a free, confidential review of a possible case, call Beverly Law at (310) 552-6959.
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Hurt at Valley Palms Care Center? — Beverly Law
If your loved one was hurt at Valley Palms Care Center, talk to a California elder abuse attorney. Free, confidential, English or Spanish. You pay no fees and no costs unless we win.
Other nursing homes near Valley Palms Care Center
| Facility | City | Distance | CMS stars | Class AA/A | Federal G–L |
|---|---|---|---|---|---|
| Grand Valley Health Care Center | Van Nuys | 0.2 mi | 1/5 | 2 | 2 |
| The Care Center on Hazeltine, LLC | Van Nuys | 1.0 mi | 4/5 | 0 | 2 |
| Valley Village Care Center | North Hollywood | 1.1 mi | 2/5 | 0 | 0 |
| All Saints Healthcare | North Hollywood | 2.0 mi | 2/5 | 2 | 4 |
| The Meadows Post Acute | Panorama City | 2.3 mi | 2/5 | 0 | 3 |
| California Healthcare and Rehabilitation Center | Van Nuys | 2.4 mi | 1/5 | 1 | 0 |
Methodology and sources
We pulled this facility’s complaints, state enforcement actions and survey deficiencies from Cal Health Find for 2023 through October 30, 2026, downloaded the CDPH citation notices and CMS-2567 reports behind every Class AA or A citation and every federal deficiency at level G or higher, and wrote the summaries above from those documents. Facility details come from the CDPH licensing file and the CMS Provider Data Catalog. Residents are described only as the government documents describe them. See the methodology page to report an error; we review correction requests within five business days.
Sources
- Cal Health Find – Valley Palms Care Center
- Medicare Care Compare – Valley Palms Care Center
- CMS – Payroll-Based Journal Daily Nurse Staffing (2026 Q2)
- CMS – Nursing home Provider Information (staffing, turnover)
- CMS – Nursing home Ownership
- CMS – Nursing home Penalties
- HCAI – Long-Term Care Facility Financial Data
- CDPH – State Enforcement Actions (open data)
- CMS Provider Data Catalog – Nursing homes
Important: This page reports findings from public records of the California Department of Public Health and the Centers for Medicare & Medicaid Services. A citation or deficiency is a regulatory finding by a government agency; it is not a court judgment and not proof of civil or criminal liability. Criminal defendants are presumed innocent unless proven guilty. Lawsuit allegations are claims, not findings. This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Attorney advertising. Prior results do not guarantee a similar outcome. Data as of: October 30, 2026. Methodology and corrections.
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