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The Rehabilitation Center of North Hills at a glance: owner, beds and ratings
* California separately requires at least 3.5 direct care service hours per patient day, counted under state rules, so the two numbers are not measured the same way.
Records: Cal Health Find ↗ · Medicare Care Compare ↗
The Rehabilitation Center of North Hills citations and inspection findings
Newest first. State citations come from CDPH; federal deficiencies come from the CMS-2567 inspection report CDPH writes for Medicare. Every row links to the government record.
| Date | Source | Finding | Record |
|---|---|---|---|
| February 18, 2025 | Federal (CMS-2567), Complaint | F600 – Free from Abuse and Neglect, severity D (no actual harm, potential for more than minimal harm, isolated) Abuse | Government record (CDPH) ↗ |
| August 23, 2024 | State (CDPH) | Class B citation (Patient Care), penalty $3,000 | Government record (CDPH) ↗ |
| August 14, 2024 | State (CDPH) | Class B citation (Refusal to Readmit), penalty $3,550 | Government record (CDPH) ↗ |
| July 18, 2024 | State (CDPH) | Class B citation (Patient Rights), penalty $3,000 | Government record (CDPH) ↗ |
| July 8, 2024 | Federal (CMS-2567), Certification | F697 – Pain Management, severity G (actual harm, one or a few residents) Read what inspectors found ↓ | Government record (CDPH) ↗ |
| December 13, 2023 | Federal (CMS-2567), Complaint | F607 – Develop/Implement Abuse/Neglect Policies, severity D (no actual harm, potential for more than minimal harm, isolated) Abuse | Government record (CDPH) ↗ |
| September 21, 2023 | State (CDPH) | Class A citation (Patient Care), penalty $25,000 Read what inspectors found ↓ | Government record (CDPH) ↗ |
| July 18, 2023 | Federal (CMS-2567), Complaint | F677 – ADL Care Provided for Dependent Residents, severity J (immediate jeopardy, one or a few residents) Read what inspectors found ↓ | Government record (CDPH) ↗ |
| June 1, 2023 | State (CDPH) | Class A citation (Patient Care), penalty $25,000 Read what inspectors found ↓ | Government record (CDPH) ↗ |
| April 14, 2023 | Federal (CMS-2567), Complaint | F600 – Free from Abuse and Neglect, severity K (immediate jeopardy, a pattern) F694 – Parenteral/IV Fluids, severity K (immediate jeopardy, a pattern) Abuse Read what inspectors found ↓ | Government record (CDPH) ↗ |
| February 2, 2023 | State (CDPH) | Class AA citation (Patient Care), penalty $60,000, appealed by the facility Read what inspectors found ↓ | Government record (CDPH) ↗ |
What inspectors found at The Rehabilitation Center of North Hills
Tap a finding to read the summary. Each one is written from the government report linked under it.
July 2024: F697 (severity G) for unrelieved pain and missing non-drug pain measures
During a July 2024 certification survey, inspectors cited the facility under F697, the federal pain management rule, at severity G. According to the 2567 report, Resident 79 had chronic pain syndrome (pain that lasts weeks to years) and an order for oxycodone every six hours as needed for severe pain. A licensed vocational nurse (LVN 5) gave a dose at 9:52 a.m. on July 9 for pain the resident rated 10 out of 10.
Inspectors found the resident grimacing and crying in bed at about 2:30 p.m., reporting back and stomach pain of 10. The resident told inspectors she had told LVN 5 around noon that the pain was not relieved and was told "nothing else" could be done. RN 3, a registered nurse, told inspectors LVN 5 had not reported the pain and that RN 3 learned of it only after 2:38 p.m., then called the physician and obtained an order for morphine, given at 3:06 p.m. The report states the resident had unrelieved moderate pain from 10:45 a.m. to 3:06 p.m.
Inspectors also found no documentation that licensed nurses tried non-drug measures, such as repositioning, compresses or relaxation, before giving as-needed opioid pain medication to three other residents (Residents 278, 38 and 41). According to the report, this put them at risk of side effects such as sedation, constipation and slowed breathing.
September 2023: Class A citation and F677 (severity J) after live maggots were found in a resident's mouth
According to the citation, CDPH investigated a complaint in July 2023 about Resident 1, a 45-year-old man with quadriplegia (paralysis of all four limbs), a tracheostomy (a breathing opening in the windpipe) and a feeding tube. CDPH found he was unable to communicate and depended on staff for all daily care. On July 16, 2023, a family member brushing his teeth found four live maggots (fly larvae) in his mouth.
Inspectors found that staff charted his personal hygiene as "not applicable" on seven evening shifts in July 2023. CNAs told inspectors he often bit down or closed his mouth during oral care, so they could not see or reach all areas. The director of nursing told CDPH there was no care plan for this, no system to check whether oral care was adequate, and that the only mouth assessments were the dentist's monthly visits.
CDPH issued a Class A citation with a $25,000 penalty. The 2567 report cited F677, daily care for residents who depend on staff, at severity J, and states inspectors called an Immediate Jeopardy on August 9, 2023. According to the report, the facility's removal plan included twice-daily oral care with an antibacterial rinse, checks for mouth infection every shift, monthly dental visits and staff retraining. The Immediate Jeopardy was lifted on August 11, 2023.
June 2023: Class A citation, F600 and F694 (severity K) over a central line left without care for about a year
According to the citation, CDPH investigated a complaint in April 2023 about Resident 1, a 57-year-old man on dialysis who came from a hospital in April 2022 with a central venous catheter (a tube placed in a large vein leading toward the heart). CDPH found staff did not identify it on admission or on readmission in May 2022, and there were no orders to inspect, flush or change its dressing until April 11, 2023.
The resident, tearful, told inspectors he had asked nurses to cover the line since admission and that the dressing in place was the first one the facility had applied. Inspectors found a licensed vocational nurse (LVN 1) knew of the uncovered line for months but had no record of reporting it to a registered nurse, and covered it with gauze and had a CNA cover it during showers, both outside their scope of practice. CDPH determined the resident was placed at risk for sepsis (a life-threatening reaction to infection) from a bloodstream infection.
CDPH issued a Class A citation with a $25,000 penalty and found the facility failed to protect the resident's right to be free from neglect. The 2567 report cited F600, freedom from abuse and neglect, and F694, care of IV and central lines, both at severity K, and states inspectors called an Immediate Jeopardy on April 17, 2023. The Immediate Jeopardy was lifted on April 19, 2023.
February 2023: Class AA citation after a delay in calling paramedics for a resident in distress
According to the citation, CDPH investigated a complaint about the care and death of Resident 1, a 76-year-old man whose do-not-resuscitate (DNR) order still allowed selective treatment such as IV fluids and antibiotics. CDPH found that at about 6:30 a.m. on November 4, 2022, he complained of shortness of breath, with a blood pressure of 75/55, an oxygen level of 77 percent, a pulse of 111 and rapid breathing.
Inspectors found nurses raised his legs, started oxygen and left a message for his physician, but did not call paramedics. The nurse caring for him told inspectors she did not monitor him further, and no reassessment was documented. The citation states paramedics were not called until 7:56 a.m., one hour and 26 minutes later, after the oncoming nursing supervisor arrived and saw he was in distress. That supervisor told inspectors the RN supervisor on duty said she had not called 911 because the resident was a DNR. He was taken to a hospital emergency department and died there at 10:19 a.m., according to the citation. The director of nursing told inspectors nurses should have called 911 right away.
CDPH found the facility failed to ensure Resident 1 was free from neglect and did not follow its own change-of-condition policy, which calls for 911 when a resident's symptoms are serious. CDPH issued a Class AA citation and assessed a $100,000 penalty. State records show the citation was appealed and list $60,000 as the final amount due.
Complaints against The Rehabilitation Center of North Hills
| Year | Intakes | Complaints | Facility-reported incidents | Substantiated (at least one allegation) |
|---|---|---|---|---|
| 2023 | 45 | 32 | 13 | 13 |
| 2024 | 60 | 32 | 28 | 15 |
| 2025 | 46 | 31 | 15 | 8 |
| 2026 | 19 | 11 | 8 | 1 |
Cal Health Find lists 170 complaint and facility-reported incident intakes for this facility from 2023 through October 30, 2026. CDPH substantiated at least one allegation in 37 of them. 59 intakes involved an allegation in CDPH’s abuse category, and 3 of those had an abuse allegation substantiated. An intake can contain several allegations; “unsubstantiated” means CDPH did not find enough evidence, not that nothing happened.
Sexual abuse reports at The Rehabilitation Center of North Hills
Cal Health Find lists 4 intakes for The Rehabilitation Center of North Hills from 2023 through October 30, 2026 that included an allegation CDPH classified as sexual abuse (1 from complaints and 3 reported by the facility itself). CDPH substantiated a sexual abuse allegation in 0 of them. Federal rules require a nursing home to report an abuse allegation to the state within two hours, so a facility-reported incident means staff raised the allegation, not that it was proven. “Unsubstantiated” means CDPH did not find enough evidence; it does not mean nothing happened.
| Year | Intakes with a sexual abuse allegation | Substantiated |
|---|---|---|
| 2023 | 1 | 0 |
| 2024 | 2 | 0 |
| 2025 | 1 | 0 |
Warning signs include bruising or bleeding in the genital area or inner thighs, a new genital infection, torn or stained underclothing, and a resident who suddenly fears a particular staff member or resists being bathed or changed. If you suspect sexual abuse, call 911 or local police first, ask that the resident not be bathed before a medical exam, and then report it to CDPH and the long-term care ombudsman. Sexual abuse reports at Los Angeles County nursing homes →
Staffing at The Rehabilitation Center of North Hills
Payroll records The Rehabilitation Center of North Hills filed with the federal Centers for Medicare & Medicaid Services (CMS) for April through June 2026 show an average of 4.60 nursing hours per resident per day, counting registered nurses (RNs), licensed vocational nurses and nurse aides. The California average CMS published for the same period is 4.54, and the Los Angeles County median is 4.32. RN time averaged 0.95 hours per resident per day (California average 0.68). Staffing averaged 4.34 hours on weekends and 4.71 on weekdays.
CMS reports nursing staff turnover of 26.0% at this facility (California average 36.6%) and RN turnover of 20.7% (California average 37.8%).
California requires most skilled nursing facilities to provide at least 3.5 direct care hours per patient day (Health and Safety Code section 1276.65). Counting the RN, LVN and nurse aide hours in the same payroll data, The Rehabilitation Center of North Hills was below 3.5 on 0 of 91 days. This is our calculation from CMS data, not a CDPH finding: CDPH counts some staff differently (for example psychiatric technicians in special treatment programs) and can grant waivers.
| The Rehabilitation Center of North Hills | LA County median | California average | |
|---|---|---|---|
| Total nursing hours per resident per day | 4.60 | 4.32 | 4.54 |
| RN hours per resident per day | 0.95 | 0.46 | 0.68 |
| Weekend nursing hours per resident per day | 4.34 | 3.89 | 4.10 |
| Nursing staff turnover | 26.0% | 34.1% | 36.6% |
Compare staffing, profits and fines across Los Angeles County nursing homes →
Who owns The Rehabilitation Center of North Hills
The owners and operators below are listed for The Rehabilitation Center of North Hills in the federal CMS nursing home ownership file (data as of October 1, 2026). CMS requires each Medicare-certified nursing home to report anyone with a 5% or greater ownership stake and anyone with operational or managerial control.
| Owner or operator | Role | Share | Since |
|---|---|---|---|
| Pursue Health LLC | Operational or managerial control | – | October 31, 2014 |
| Xavier Esquivel | Operational or managerial control | – | February 1, 2023 |
| Jose Lynch | Operational or managerial control | – | August 1, 2014 |
| Keino Rutherford | Operational or managerial control | – | August 2, 2025 |
In its annual report to the California Department of Health Care Access and Information (HCAI) for the year ending October 31, 2025, the facility listed $4.3 million in payments to related companies (businesses that share owners or management with the facility): $2.1 million to North Hills-Let, LLC for lease lease expense – facility; $1.3 million to Pursue Hc for management fee admin service fee; $332,609 to Twinmed LLC for nursing – snf supplies – ppd; $220,451 to Twinmed LLC for nursing – sub-acute supplies – ppd. Payments to related companies are legal; California requires nursing homes to disclose them.
The Rehabilitation Center of North Hills finances
The Rehabilitation Center of North Hills reported $25.3 million in health care revenue and net income of $67,176 for the year ending October 31, 2025, a margin of 0.3%, in its annual financial report to HCAI (as submitted; HCAI has not finished reviewing it). The median operating margin that year was 5.9% for Los Angeles County nursing homes and 6.1% statewide. Medi-Cal paid for 83% of resident days. Salaries for RNs, LVNs and nurse aides came to $7.1 million.
| Year | Revenue | Net income | Margin | Occupancy | Medi-Cal days |
|---|---|---|---|---|---|
| 2023 | $17.4 million | -$540,268 | -3.1% | 92% | – |
| 2024 | $25.6 million | $419,358 | 1.6% | 93% | 79% |
| 2025 | $25.3 million | $67,176 | 0.3% | 95% | 83% |
Federal fines and penalties: The Rehabilitation Center of North Hills
CMS lists 1 federal fine totaling $102,986 and 1 Medicare payment denial for The Rehabilitation Center of North Hills in the roughly three years its penalty file covers.
| Date | Penalty | Amount or length |
|---|---|---|
| July 11, 2024 | Fine | $102,986 |
| July 11, 2024 | Payment denial | 404 days |
The Rehabilitation Center of North Hills lawsuits and criminal cases
We searched California Attorney General and Los Angeles County District Attorney announcements and news coverage for The Rehabilitation Center of North Hills and its licensee and found no public criminal case or civil lawsuit we could tie to this facility as of October 30, 2026. Many civil cases settle quietly or are not covered by the press, so this is not a complete court search.
What this record means for your family
California uses classes for state citations. Under Health and Safety Code section 1424 ↗, a Class AA citation is a Class A violation that CDPH determined was a direct proximate cause of a resident’s death. A Class A citation means CDPH found an imminent danger, or a substantial probability, that death or serious physical harm would result. Class B covers violations with a direct or immediate relationship to residents’ health, safety or security.
Federal deficiencies carry a letter from A to L. G, H and I mean inspectors found actual harm to residents; J, K and L mean immediate jeopardy, the most serious level. F600 is the federal rule that residents be free from abuse and neglect; F609 and F610 cover reporting and investigating allegations; F689 covers accidents and supervision; F686 covers pressure injuries.
Warning signs worth asking about: unexplained bruises or fractures, new bed sores, sudden weight loss or dehydration, a resident who becomes fearful or withdrawn around certain staff, and calls that go unanswered.
What to do now
- If someone is in danger, call 911.
- File a complaint with CDPH about The Rehabilitation Center of North Hills: CDPH complaint form ↗
- Contact the long-term care ombudsman, the state-funded advocate for nursing home residents: California Long-Term Care Ombudsman ↗
- Ask the facility in writing for a copy of the resident’s chart, and write down dates, names of staff on shift, and photos of any injury.
- Talk to a Los Angeles nursing home abuse lawyer →
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Questions families ask
Has The Rehabilitation Center of North Hills been cited by the State of California?
Cal Health Find lists 6 state citations for The Rehabilitation Center of North Hills since 2023, including 1 Class AA and 2 Class A. Each one is listed in the timeline above with a link to the CDPH record.
How many complaints have been filed against The Rehabilitation Center of North Hills?
From 2023 through October 30, 2026, Cal Health Find lists 170 complaint and facility-reported incident intakes, and CDPH substantiated at least one allegation in 37 of them.
Does Medicare flag The Rehabilitation Center of North Hills for abuse?
As of our data date, Medicare Care Compare does not show its abuse icon for The Rehabilitation Center of North Hills. The icon is only one signal; read the citations above.
Have there been sexual abuse reports at The Rehabilitation Center of North Hills?
Cal Health Find lists 4 complaint or facility-reported incident intakes at The Rehabilitation Center of North Hills since 2023 that included an allegation CDPH classified as sexual abuse, and CDPH substantiated 0. The section above breaks them down by year.
Where can I read reviews and complaints about The Rehabilitation Center of North Hills?
Online reviews are opinions. The official record is the state and federal inspection file: this page summarizes it and links each citation, complaint outcome and inspection report on Cal Health Find and Medicare Care Compare, so you can read the source yourself.
How many beds does The Rehabilitation Center of North Hills have?
The Rehabilitation Center of North Hills is licensed by CDPH for 138 beds and has a CMS overall rating of 1 out of 5 stars.
Who owns or operates The Rehabilitation Center of North Hills?
CDPH lists the licensee as NORTH HILLS HEALTHCARE & WELLNESS CENTRE, LP. CMS lists the facility under the chain or affiliated entity Pursue Health. The CMS ownership file lists Pursue Health LLC among the owners or operators. The full list is in the ownership section of this page.
How many nursing hours does The Rehabilitation Center of North Hills provide per resident?
Payroll data the facility filed with CMS for April through June 2026 show 4.60 total nursing hours per resident per day, including 0.95 RN hours. The California average is 4.54.
My parent was hurt at The Rehabilitation Center of North Hills. What should I do?
Get medical care first, then report it to CDPH and the long-term care ombudsman, ask for the chart in writing and keep notes and photos. For a free, confidential review of a possible case, call Beverly Law at (310) 552-6959.
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If your loved one was hurt at The Rehabilitation Center of North Hills, talk to a California elder abuse attorney. Free, confidential, English or Spanish. You pay no fees and no costs unless we win.
Other nursing homes near The Rehabilitation Center of North Hills
| Facility | City | Distance | CMS stars | Class AA/A | Federal G–L |
|---|---|---|---|---|---|
| Panorama Gardens Nursing and Rehabilitation Center | Panorama City | 1.0 mi | 4/5 | 2 | 3 |
| Granada Hills Convalescent Hospital | Granada Hills | 1.6 mi | 5/5 | 1 | 1 |
| The Meadows Post Acute | Panorama City | 1.8 mi | 2/5 | 0 | 3 |
| Casitas Care Center | Granada Hills | 2.2 mi | 2/5 | 0 | 0 |
| Providence Holy Cross Medical Center D/P SNF | Mission Hills | 2.5 mi | 1/5 | 1 | 4 |
| Ararat Nursing Facility | Mission Hills | 2.5 mi | 1/5 | 11 | 16 |
Methodology and sources
We pulled this facility’s complaints, state enforcement actions and survey deficiencies from Cal Health Find for 2023 through October 30, 2026, downloaded the CDPH citation notices and CMS-2567 reports behind every Class AA or A citation and every federal deficiency at level G or higher, and wrote the summaries above from those documents. Facility details come from the CDPH licensing file and the CMS Provider Data Catalog. Residents are described only as the government documents describe them. See the methodology page to report an error; we review correction requests within five business days.
Sources
- Cal Health Find – The Rehabilitation Center of North Hills
- Medicare Care Compare – The Rehabilitation Center of North Hills
- CMS – Payroll-Based Journal Daily Nurse Staffing (2026 Q2)
- CMS – Nursing home Provider Information (staffing, turnover)
- CMS – Nursing home Ownership
- CMS – Nursing home Penalties
- HCAI – Long-Term Care Facility Financial Data
- CDPH – State Enforcement Actions (open data)
- CMS Provider Data Catalog – Nursing homes
Important: This page reports findings from public records of the California Department of Public Health and the Centers for Medicare & Medicaid Services. A citation or deficiency is a regulatory finding by a government agency; it is not a court judgment and not proof of civil or criminal liability. Criminal defendants are presumed innocent unless proven guilty. Lawsuit allegations are claims, not findings. This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Attorney advertising. Prior results do not guarantee a similar outcome. Data as of: October 30, 2026. Methodology and corrections.
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