Old Republic Insurance Company Claims After a Truck Crash

Old Republic is a Chicago-based specialty insurance group that has operated since 1923, and Old Republic Insurance Company is one of its insurers writing commercial auto coverage (Old Republic). For an injury claim against a vehicle it insures, call Old Republic’s general claims line, 800-747-5256, which routes claims to the right team (Old Republic claims). Beverly Law does not work for or with Old Republic.

Who is Old Republic Insurance Company?

Old Republic International trades on the New York Stock Exchange as ORI, calls itself a Fortune 500 company, and lists its headquarters at 307 North Michigan Avenue in Chicago. Its operating companies include Great West Casualty Company, which focuses on trucking (Old Republic), as well as title, surety and other specialty businesses.

The Missouri Department of Insurance lists Old Republic Insurance Company under NAIC number 24147, at 631 Excel Drive in Mt. Pleasant, Pennsylvania, and shows it writing commercial auto liability for bodily injury and property damage, among many other lines (Missouri DOI). If the police report or exchange form says “Great West,” see our separate page for that company.

How do I start a claim with Old Republic?

Old Republic’s claims page tells callers with anything other than title, warranty or GAP claims to call 800-747-5256 so the call can be sent to the right team. Have this ready:

• The exact company name on the police report or the driver’s insurance card.
• The trucking company’s name and USDOT number from SAFER.
• The policy number, if the driver gave it to you.
• The date, place and police report number.

If you only have the carrier’s name, the federal Licensing and Insurance search lists insurance filed by interstate for-hire carriers.

Why might a claims administrator call me instead of Old Republic?

Some large trucking companies keep part of each loss themselves. Old Republic Risk Management, part of the group, says it offers its insureds large and matching deductibles, unbundled claims services with a choice of approved third-party administrator, captive reinsurance and programs above self-insured retentions (Old Republic Risk Management).

In practice, the person calling you may work for a claims company hired by the trucking firm, not for Old Republic itself. Ask every caller who employs them, which insurer issued the policy, and whether the trucking company pays a deductible or retention before the insurance applies. Get the answers in writing. That tells you who can actually approve a settlement.

What should I say, and not say, to the adjuster?

Report the crash, give your contact information and confirm where your vehicle is. Before you discuss your injuries in detail, get your medical records together. You can decline a recorded statement and offer a written summary instead. If you are asked to sign a medical authorization, limit it to the body parts injured and a reasonable look-back period. Never sign a release while you are still being treated, because a release usually ends the claim.

How much coverage, and which records matter?

Federal rules require most interstate for-hire freight trucks of 10,001 pounds or more to carry at least $750,000 in liability coverage, with $1 million or $5 million for oil and hazardous loads (49 CFR 387.9). Large carriers may carry far more through excess layers, so ask for every policy and its limit.

Carriers must keep an accident register for three years (49 CFR 390.15), but duty-status logs and supporting papers for only six months (49 CFR 395.8). Write to the carrier and Old Republic soon after the crash asking them to save logs, telematics, dash camera video and the driver’s file.

What claim rules apply in California, Texas and Washington?

California’s fair claims rules protect third-party claimants (10 CCR 2695.2); insurers generally must reply to your letters within 15 calendar days (10 CCR 2695.5) and accept or deny within 40 calendar days of proof of claim, explaining delays in writing every 30 days (10 CCR 2695.7). Washington generally requires acknowledgment of a claim within 10 business days (WAC 284-30-360). In Texas, the Department of Insurance suggests that if the other driver’s insurer says it won’t pay, you ask for the reason in detail and in writing (TDI). Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou.

What to do now

1. Get medical care and follow up with your doctor.
2. Write down the exact insurer name from the report or card.
3. Call 800-747-5256 and get a claim number.
4. Ask each caller who they work for, in writing.
5. Request every policy and limit that applies.
6. Send a preservation letter for logs, telematics and video.
7. Get legal advice before signing anything.

Help with an Old Republic claim

If an Old Republic company or its claims administrator is handling your injury claim, call Beverly Law at (310) 552-6959 for a free review in English or Spanish. You owe no fees or costs unless we win. More truck insurance claims guides are here.

Common questions

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Truck Insurance Claims · Truck insurance claims · Great West Casualty claims · Lancer Insurance claims · Can I sue a truck driver for hitting me? · Law Blog

Important: This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Laws change and every case is different; talk to a lawyer about your own situation. Attorney advertising. Prior results do not guarantee a similar outcome. You owe no fees or costs unless we win. Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou. Last reviewed: 2026-11-12.