Lancer Insurance Company, based in Long Beach, New York, insures buses, motorcoaches, limousines, trucks and other commercial vehicles, and has been a division of Core Specialty since 2021 (Lancer). If one of its insured vehicles hurt you, call the claims number for that type of vehicle: 800-521-6155 for buses, limos and local trucking, or 800-432-6608 for long-haul trucking (Lancer). Beverly Law does not work for or with Lancer.
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Who is Lancer Insurance?
Lancer says it was founded in 1985 by Dave and Tim Delaney, began as “The Bus Guys,” and still treats bus insurance as its core business. It lists offices in New York, Florida, Ohio, Texas and Washington, and products that include limousines, motorcoaches, school and transit buses, vanpools, tow trucks, delivery businesses and local, intermediate and long-haul trucking.
Lancer’s site says it has been a division of Core Specialty Insurance Holdings since 2021. A release on the merger reported that it closed on December 31, 2021 (InsuranceNewsNet). Core Specialty’s page also lists Lancer as its commercial auto division (Core Specialty). The Missouri Department of Insurance lists Lancer under NAIC number 26077 and shows it writing commercial auto liability, medical payments and uninsured motorist coverage (Missouri DOI).
Which Lancer claims number do I call?
Lancer’s claim page sorts its hotlines by the kind of business insured:
| Insured vehicle or business | Claims number |
|---|---|
| Motorcoach, school bus, transit bus, limousine, vanpool | 800-521-6155 |
| Local and intermediate trucking, tow trucks, delivery and service businesses | 800-521-6155 |
| Long-haul trucking | 800-432-6608 |
| Auto rental | 800-275-2301 |
Lancer says the hotline runs 24 hours a day, every day of the year. If you are unsure which line fits, start with the first number and ask to be transferred. Look up the operator on SAFER with the USDOT number painted on the vehicle.
What does Lancer tell its own drivers after a crash?
Lancer publishes its post-accident instructions to insureds (Lancer). It tells drivers not to discuss fault or the cause of the crash with anyone at the scene, to give police only identity, company and insurance information, to photograph and video the scene, to report every accident to Lancer at once, and not to alter ELD, dashcam or GPS data.
Knowing this helps you. The other driver has been told to say little, so your own photos, witness names and the police report carry weight. The instruction to keep electronic data intact is a good reason to send a written request asking that it be saved for your claim.
I was a passenger on a bus or limo. What are my rights?
In California, a carrier of persons for reward must use “the utmost care and diligence” for passengers’ safe carriage (Cal. Civil Code 2100). That is a higher duty than ordinary drivers owe. For interstate for-hire passenger carriers, federal rules set minimum liability coverage of $5 million for vehicles seating 16 or more and $1.5 million for 15 or fewer (49 CFR 387.33T). For most interstate for-hire freight trucks of 10,001 pounds or more, the minimum is $750,000 (49 CFR 387.9).
Passengers should keep their ticket, booking confirmation or trip receipt, because it shows which company was carrying them.
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What records should be saved, and what claim rules apply?
Driver duty-status records only have to be kept for six months (49 CFR 395.8), and inspection and maintenance records for one year, and for only six months after the vehicle leaves the carrier’s control (49 CFR 396.3), so ask early.
In California, an insurer generally must respond to your letters within 15 calendar days (10 CCR 2695.5) and accept or deny within 40 calendar days of proof of claim, with written updates every 30 days if it needs longer (10 CCR 2695.7). In Washington, insurers generally must acknowledge a claim within 10 business days (WAC 284-30-360). In Texas, the Department of Insurance advises asking for any denial reason in writing (TDI). Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou.
What to do now
- Get medical care and keep your records.
- Note the company name and USDOT number on the vehicle.
- Call the Lancer line for that vehicle type and get a claim number.
- Keep your ticket or receipt if you were a passenger.
- Ask in writing that video, ELD and GPS data be saved.
- Do not sign a release before you know your full medical costs.
- Talk to a lawyer about the deadline in your state.
Talk to a lawyer about a Lancer claim
Call Beverly Law at (310) 552-6959 for a free case review in English or Spanish. You owe no fees or costs unless we win. Read more about truck insurance claims.
Common questions
What is Lancer Insurance’s claims phone number?
800-521-6155 for buses, limos, local trucking and most other lines; 800-432-6608 for long-haul trucking; 800-275-2301 for auto rental.
Is Lancer Insurance part of Old Republic?
No. Lancer’s site says it has been a division of Core Specialty Insurance Holdings since 2021.
Where is Lancer Insurance located?
Its site lists 370 West Park Avenue, Long Beach, New York, with other offices in Florida, Ohio, Texas and Washington.
How long do I have to file a lawsuit?
Generally two years in California (California Courts) and Texas (Tex. Civ. Prac. & Rem. Code 16.003), and three years in Washington (RCW 4.16.080). A public transit bus can bring a much shorter claim deadline.
Can I claim if the bus driver was not cited?
Yes. A citation is one piece of evidence, but fault is decided on all the facts.
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Related pages
Truck Insurance Claims · Truck insurance claims · Northland Insurance claims · National Indemnity Company claims · Can I sue a truck driver for hitting me? · Law Blog
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Sources
- Lancer Insurance, home page
- Lancer Insurance, Who we are
- Lancer Insurance, Report a claim
- Lancer Insurance, After an accident
- Core Specialty, Lancer Insurance
- InsuranceNewsNet, Core Specialty completes merger with Lancer Insurance Company
- Missouri Department of Insurance, Lancer Insurance Company record
- 49 CFR 387.9
- 49 CFR 387.33T
- 49 CFR 395.8
- 49 CFR 396.3
- Cal. Civil Code 2100
- FMCSA, SAFER Company Snapshot
- Cal. Code of Regulations, title 10, section 2695.5
- Cal. Code of Regulations, title 10, section 2695.7
- WAC 284-30-360
- Texas Department of Insurance, Accident not your fault?
- California Courts Self-Help, Statute of limitations
- Tex. Civ. Prac. & Rem. Code chapter 16 (16.003)
- RCW 4.16.080
Important: This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Laws change and every case is different; talk to a lawyer about your own situation. Attorney advertising. Prior results do not guarantee a similar outcome. You owe no fees or costs unless we win. Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou. Last reviewed: 2026-11-12.