Great West Casualty Claims After a Truck Crash

Great West Casualty Company is a trucking insurer based in South Sioux City, Nebraska, and part of Old Republic. It says it insures more than 60,000 trucking companies in 46 states (Great West). If one of its insured trucks hit you, the claim goes to Great West’s claims line, 800-228-8040, open around the clock (Great West). Beverly Law does not work for or with Great West.

Who is Great West Casualty Company?

Great West was incorporated in Nebraska in 1956 and came under Old Republic’s control in 1985 (Nebraska Department of Insurance). It describes trucking as its focus (Great West). Old Republic describes its lines as trucking liability, physical damage, cargo, general liability, inland marine, occupational accident, umbrella and workers’ compensation (Old Republic). The Nebraska Department of Insurance, which regulates it as a Nebraska company, lists it at 1100 West 29th Street in South Sioux City (Nebraska Department of Insurance). It has offices in Nebraska, Texas, Indiana, Idaho and Tennessee.

Because Great West focuses on trucking, its adjusters handle truck crashes every day. That experience works for the trucking company, not for you.

How do I start a claim with Great West?

Call 800-228-8040. Great West says the line works from the United States or Canada, 24 hours a day, any day of the year. Before you call, gather:

• The police report number and the officer’s agency.
• The carrier’s name and USDOT number, which you can look up on SAFER.
• Your own insurer and claim number, if you opened one.
• Photos of the scene, the truck and your injuries.

Ask for a claim number and the adjuster’s name in writing. If the police report names a different insurer, the federal Licensing and Insurance search shows which company filed coverage for an interstate for-hire carrier.

What does a Great West adjuster look for?

Great West says it assigns a claims adjuster to each claim, that the attorneys it retains are experienced in complex trucking claims, and that its subrogation team helps its insureds recover deductibles and expenses when they were not at fault (Great West). In practice, that means two things for you. First, a serious injury claim may have a defense lawyer looking at it early. Second, if the adjuster believes you caused part of the crash, Great West may try to shift costs back to you or your insurer.

Expect questions about your speed, lane, phone use and seat belt, and a request to record your answers. You may give basic facts in writing instead. Keep any medical authorization limited to the body parts and dates tied to this crash.

How much coverage is there?

Federal rules require at least $750,000 of liability coverage for most for-hire interstate freight trucks of 10,001 pounds or more, and higher amounts for oil and hazardous loads (49 CFR 387.9). Great West also sells umbrella policies, so a carrier may have more than the minimum. Ask the adjuster in writing for the policy limits, and ask whether any excess policy applies.

Which trucking records should be saved?

The carrier must keep its accident register for three years (49 CFR 390.15), but the driver’s logs of duty status and supporting papers only have to be kept for six months (49 CFR 395.8). A letter to the carrier and to Great West asking them to keep the logs, electronic engine data, dash video, dispatch messages and the driver’s file helps keep that evidence from being lost.

What claim rules apply in California, Texas and Washington?

California’s fair claims rules protect people who claim against someone else’s policy, not just policyholders (10 CCR 2695.2). The insurer generally must accept or deny within 40 calendar days of proof of claim, or tell you in writing every 30 days why it needs more time (10 CCR 2695.7). In Washington, insurers generally must acknowledge a claim within 10 business days, or 15 business days under a group contract (WAC 284-30-360). In Texas, if the other company refuses to pay, the Department of Insurance advises asking for the reason in writing (TDI). Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou.

What to do now

1. See a doctor and follow the treatment plan.
2. Get the police report and the carrier’s USDOT number.
3. Call Great West’s claims line and write down the claim number.
4. Put your contact with the adjuster in writing where you can.
5. Ask in writing for the policy limits.
6. Send a preservation letter for the truck’s logs, data and video.
7. Talk to a lawyer before you sign any release.

Questions about a Great West Casualty claim

Call Beverly Law at (310) 552-6959 for a free case review in English or Spanish. You owe no fees or costs unless we win. Read our other guides on truck insurance claims.

Common questions

Related pages

Truck Insurance Claims · Truck insurance claims · United Financial Casualty Company claims · Can I sue a truck driver for hitting me? · How long does a truck accident lawsuit take? · Law Blog

Important: This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Laws change and every case is different; talk to a lawyer about your own situation. Attorney advertising. Prior results do not guarantee a similar outcome. You owe no fees or costs unless we win. Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou. Last reviewed: 2026-11-12.