National Interstate Insurance is a Richfield, Ohio transportation insurer and a member of Great American Insurance Group that has written commercial transportation coverage since 1989, including buses, limousines, paratransit and trucks (National Interstate). To report an injury claim, call 800-929-0870; its claims team says it is available 24 hours a day, 7 days a week (National Interstate claims). Beverly Law does not work for or with National Interstate.
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Who is National Interstate?
Great American’s contact page lists National Interstate’s main office at 3250 Interstate Drive in Richfield, Ohio, and a Hawaii office in Kapolei, and describes it as a transportation insurer since 1989 offering traditional insurance and captive options (Great American). It lists National Interstate among Great American’s U.S. divisions; Great American’s member companies are subsidiaries of American Financial Group.
National Interstate’s claim page groups its business this way: National Interstate for bus, truck, ambulance, limousine, NEMT and paratransit, tow, crane and specialized carriers, waste and other lines; Vanliner for moving, storage and last-mile delivery; and a Hawaii and Alaska office.
Which claims number do I call?
| Who insured the vehicle | Claims number |
|---|---|
| National Interstate (bus, truck, limo, paratransit and others) | 800-929-0870 |
| Vanliner (moving, storage, last-mile delivery) | 800-325-3619 |
| National Interstate Hawaii office | 800-316-9167 |
The company says catastrophic claims must be reported by phone. When you call, it asks for your name and contact information, your connection to the claim, the policy number if known, the type of loss and the incident details. Look up the operator on SAFER by the USDOT number on the vehicle.
I was a passenger. What are my rights?
Many National Interstate customers carry passengers. In California, a carrier of persons for reward must use the utmost care and diligence for their safe carriage (Cal. Civil Code 2100), a higher standard than ordinary drivers. For interstate for-hire passenger carriers, federal minimum liability coverage is $5 million for vehicles seating 16 or more and $1.5 million for 15 or fewer (49 CFR 387.33T).
Practical steps for passengers: keep your ticket, trip confirmation or ride record; write down your seat and where the driver was; get names of other passengers who saw what happened. If you were on a paratransit or medical transport trip, the booking record shows which company carried you.
What about a truck or moving van?
For most interstate for-hire freight trucks of 10,001 pounds or more, federal rules set a $750,000 minimum, with more for oil and hazardous loads (49 CFR 387.9). Moving companies insured through Vanliner may also have cargo coverage, but that pays for goods, not for your injuries; the injury claim runs against the liability coverage.
National Interstate’s site mentions large account and group captive programs. If the carrier is part of a captive, ask in writing whether a deductible or retention applies and who must approve a settlement.
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Which records should be saved?
Driver duty-status records only have to be kept for six months (49 CFR 395.8), and inspection and maintenance records for one year, and for six months after the vehicle leaves the carrier’s control (49 CFR 396.3). Buses and motorcoaches may have interior and exterior cameras. Send a written request soon after the crash asking the operator and National Interstate to keep video, logs, maintenance files and the driver’s file.
What claim rules apply in California, Texas and Washington?
California’s fair claims rules apply to third-party claimants (10 CCR 2695.2). Insurers generally must respond to your letters within 15 calendar days (10 CCR 2695.5) and accept or deny within 40 calendar days of proof of claim, explaining delays in writing every 30 days (10 CCR 2695.7). Washington generally requires acknowledgment within 10 business days (WAC 284-30-360). In Texas, the Department of Insurance recommends asking for any refusal in writing (TDI). Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou.
What to do now
- Get medical care and keep your records.
- Keep your ticket or trip record if you were a passenger.
- Note the company name and USDOT number on the vehicle.
- Call 800-929-0870, or 800-325-3619 for Vanliner.
- Ask in writing that video and logs be preserved.
- Ask whether a deductible, retention or excess policy applies.
- Talk to a lawyer before signing a release.
Talk to us about a National Interstate claim
If you were hurt on or by a vehicle National Interstate insures, call Beverly Law at (310) 552-6959 for a free review in English or Spanish. You owe no fees or costs unless we win. See more truck insurance claims guides.
Common questions
What is the National Interstate claims phone number?
800-929-0870, with claims staff available 24/7. Vanliner claims go to 800-325-3619.
Is National Interstate part of Great American?
Yes. National Interstate describes itself as a member of Great American Insurance Group.
Where is National Interstate located?
Great American lists its main office at 3250 Interstate Drive, Richfield, Ohio.
How long do I have to sue?
Generally two years in California (California Courts) and Texas (Tex. Civ. Prac. & Rem. Code 16.003), and three years in Washington (RCW 4.16.080). If a public transit agency operated the bus, a government claim with a far earlier deadline usually comes first.
Does the bus company’s insurance pay passengers even if another car caused the crash?
It depends on fault. Passengers may have claims against the bus operator, the other driver, or both, and each insurer will usually be asked to respond.
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Sources
- National Interstate, home page
- National Interstate, Report a claim
- Great American Insurance Group, National Interstate contacts
- Cal. Civil Code 2100
- 49 CFR 387.9
- 49 CFR 387.33T
- 49 CFR 395.8
- 49 CFR 396.3
- FMCSA, SAFER Company Snapshot
- Cal. Code of Regulations, title 10, section 2695.2
- Cal. Code of Regulations, title 10, section 2695.5
- Cal. Code of Regulations, title 10, section 2695.7
- WAC 284-30-360
- Texas Department of Insurance, Accident not your fault?
- California Courts Self-Help, Statute of limitations
- Tex. Civ. Prac. & Rem. Code chapter 16 (16.003)
- RCW 4.16.080
Important: This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Laws change and every case is different; talk to a lawyer about your own situation. Attorney advertising. Prior results do not guarantee a similar outcome. You owe no fees or costs unless we win. Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou. Last reviewed: 2026-11-12.