United Financial Casualty Company is one of the Progressive insurance companies that Progressive Commercial lists as underwriting its motor vehicle policies, so its name may appear on a truck’s insurance information after a crash (Progressive Commercial). An injury claim against a truck it insures is reported through Progressive Commercial’s claims line, 1-800-776-4737. Beverly Law does not work for or with this company.
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Who is United Financial Casualty Company?
It is an insurance company with an address in Mayfield Village, Ohio, and Ohio is its state of domicile. Progressive Commercial lists it among the Progressive companies that underwrite its motor vehicle policies, and the Progressive Commercial website itself is copyrighted in its name (Progressive Commercial). Its statutory filings with the Ohio Department of Insurance carry NAIC company code 11770 (Ohio Department of Insurance).
In plain terms: if a box truck, tow truck, dump truck or tractor-trailer insured by Progressive hit you, the policy may be written by United Financial Casualty. Claims are reported through Progressive Commercial’s claims line.
How do I report a claim against a truck it insures?
Progressive Commercial publishes these numbers (Progressive Commercial):
- Report a claim: 1-800-776-4737
- Customer service and claims in Spanish: 1-888-505-5250
You do not need to be a Progressive customer. Progressive says people who are not its customers can report a claim online as a guest or by phone (Progressive). Have ready the police report number, the trucking company’s name and USDOT number, the truck’s plate, and the date and place of the crash. You can confirm the carrier’s details on the federal SAFER Company Snapshot. Write down the claim number and the adjuster’s name and direct line.
What might the truck insurance adjuster ask?
Progressive Commercial tells its truck customers that its in-house truck adjusters contact them to set up a vehicle inspection, usually by the end of the day or sooner (Progressive Commercial). That page describes service for the policyholder. If you were hurt by the truck, an adjuster handling your injury claim may ask for:
- A recorded statement about how the crash happened.
- A signed authorization to collect your medical records.
- Photos, repair estimates and proof of lost pay.
That adjuster works for the trucking company’s insurer, not for you. You can give basic facts without a recorded interview, and you can ask to limit any records release to the injuries from this crash. Talk to a lawyer before you sign anything that settles the injury claim.
How much coverage does the trucking company have?
Federal law sets the floor. A for-hire interstate carrier hauling general freight in trucks of 10,001 pounds or more must carry at least $750,000 in liability coverage, and haulers of oil or hazardous materials need $1 million or $5 million (49 CFR 387.9). The insurer files proof of that coverage with the Federal Motor Carrier Safety Administration (FMCSA). Some carriers buy more, or add excess policies from other companies. With serious injuries, finding every layer of coverage early matters.
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What evidence does the trucking company keep, and for how long?
Some key records do not last. A motor carrier must keep its accident register for three years (49 CFR 390.15), but the driver’s hours-of-service records and supporting documents need only be kept for six months (49 CFR 395.8). Electronic engine data, dash camera video and dispatch messages may be overwritten sooner. A written demand to preserve evidence, sent early, can help protect those records.
What rules must the insurer follow in California, Texas and Washington?
In California, the insurer has 15 calendar days to acknowledge your claim and begin investigating (10 CCR 2695.5) and 40 calendar days after proof of claim to accept or deny it (10 CCR 2695.7). Washington requires the investigation to be finished within 30 calendar days unless the insurer explains the delay in writing (WAC 284-30-370). In Texas, the Department of Insurance takes complaints about insurers but says it cannot decide who caused an accident (TDI). Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou.
What to do now
- Get medical care and keep every record and bill.
- Get the police report and find the carrier’s USDOT number on it.
- Report the claim and write down the claim number and adjuster.
- Decline a recorded statement until you have advice.
- Do not sign a general medical release or any settlement release.
- Send a written request to preserve the truck’s data, logs and video.
- Mark the deadline to sue in your state on a calendar.
Questions about a United Financial Casualty claim
Call Beverly Law at (310) 552-6959 for a free case review in English or Spanish. You owe no fees or costs unless we win. See our other truck insurance claim guides.
Common questions
Is United Financial Casualty the same as Progressive?
It is a separate insurance company that Progressive Commercial lists among the Progressive insurance companies. Claims are reported through Progressive Commercial’s claims line.
What is the United Financial Casualty claims phone number?
Progressive Commercial lists 1-800-776-4737 to report a claim, and 1-888-505-5250 for service in Spanish.
How long do I have to file an injury lawsuit?
Two years in California (CCP 335.1) and Texas (Tex. Civ. Prac. & Rem. Code 16.003), three years in Washington (RCW 4.16.080). Talking with the adjuster generally does not pause that deadline.
The adjuster offered money fast. Should I take it?
Not before you know the full cost of your care. A signed release usually ends the claim, even if you later need surgery.
Can I claim if the truck driver was a contractor?
Possibly. Depending on the facts, the carrier whose name and USDOT number were on the truck, and sometimes a broker or shipper, may share responsibility.
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Related pages
Truck Insurance Claims · Truck insurance claims · How long does a truck accident lawsuit take? · Can I sue a truck driver for hitting me? · Who determines fault in a car accident? · Law Blog
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Sources
- Progressive Commercial, Terms of Use (underwriting companies)
- Progressive Commercial, Contact Us
- Progressive Commercial, Claims Services
- Progressive Commercial, Truck Claims Handling
- Progressive, Preguntas frecuentes de reclamos
- Ohio Department of Insurance, United Financial Casualty Company 2023 annual statement
- 49 CFR 387.9
- 49 CFR 390.15
- 49 CFR 395.8
- FMCSA, SAFER Company Snapshot
- FMCSA, Insurance Filing Requirements
- Cal. Code of Regulations, title 10, section 2695.5
- Cal. Code of Regulations, title 10, section 2695.7
- WAC 284-30-370
- Texas Department of Insurance, Get help with an insurance complaint
- Cal. Code of Civil Procedure 335.1
- Tex. Civ. Prac. & Rem. Code chapter 16 (16.003)
- RCW 4.16.080
Important: This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Laws change and every case is different; talk to a lawyer about your own situation. Attorney advertising. Prior results do not guarantee a similar outcome. You owe no fees or costs unless we win. Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou. Last reviewed: 2026-11-12.