Gallagher Bassett Claims: What Injured People Should Know

Gallagher Bassett is a Rolling Meadows, Illinois claims company that handles claims for employers, insurers and captives (Gallagher Bassett). If it is handling your auto or injury claim, its staff work for the company or insurer that hired it, not for you. Claimants can reach it through the phone line and form on its claimant page (Gallagher Bassett claimants). Beverly Law does not work for or with Gallagher Bassett.

Who is Gallagher Bassett?

Gallagher Bassett says it has served clients since 1962, is headquartered in Rolling Meadows, Illinois, and operates in North America, Australia and the United Kingdom. Its site lists workers’ compensation, auto liability and general liability among its service areas, and offers groups for carriers, captives, brokers and employers. The site footer links to Arthur J. Gallagher & Co. investor relations.

In practice, that means a large company, a public agency or an insurer may have hired Gallagher Bassett to handle claims against it. The truck, van or company car that hit you might belong to that client.

How do I contact Gallagher Bassett about a claim?

Gallagher Bassett’s information for claimants page tells people to contact their assigned Resolution Manager, use the contact form, or call its claimant phone line, which it lists with hours of 7 a.m. to 7 p.m. Central. Its contact page also has a “Questions About A Claim” option (Gallagher Bassett contact).

Have ready:

• The claim number, if you received one in a letter.
• The name of the company whose vehicle or property was involved.
• The date and place of the incident and the police report number.
• Your contact information and the name of anyone who has called you.

Who does the Resolution Manager work for?

The person assigned to your file, whatever the title, handles the claim for Gallagher Bassett’s client. Ask, in writing:

• Which company or insurer they are handling the claim for.
• Whether there is insurance above the company’s own retention, and with whom.
• What the liability limits are.
• Whether they have authority to settle, or need approval.

If the client is a public agency, a written government claim with a short deadline may come first: six months for injury claims in California (Gov. Code 911.2), generally six months’ notice in Texas, with city charters able to set their own period (CPRC 101.101), and a 60-day wait after a claim to a local government in Washington (RCW 4.96.020). Talking with an administrator does not satisfy those steps. If you are not sure whether the client is a public agency, ask the Resolution Manager directly and get the answer in writing, because the government deadline may be only a few months away.

I was hurt at work. Is this a comp claim or an injury claim?

Gallagher Bassett handles many workers’ compensation claims. If you were hurt on the job, the comp claim pays medical care and part of lost wages. If someone other than your employer caused the injury, such as another driver, you may also have a separate injury claim. California says a comp claim does not affect the right to sue a third party other than the employer (Labor Code 3852). Texas allows a damages claim against a liable third party alongside comp (Labor Code 417.001). Washington lets the worker elect to sue a third person not in the same employ (RCW 51.24.030).

What rules apply to the claim?

When an insurer is behind the claim, California’s fair claims rules protect third-party claimants (10 CCR 2695.2), and insurers generally must accept or deny within 40 calendar days of proof of claim or explain in writing every 30 days (10 CCR 2695.7). Washington generally requires acknowledgment within 10 business days (WAC 284-30-360). In Texas, ask for any refusal in writing (TDI). A claim handled inside a self-insured company’s retention may be argued to fall outside some insurer rules, so keep everything in writing either way. Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou.

What to do now

1. Get medical care and keep every record.
2. Find out which company Gallagher Bassett represents.
3. Get the claim number and Resolution Manager’s name in writing.
4. Check whether a government claim deadline applies.
5. If you were working, report the injury to your employer.
6. Decline a recorded statement until you know your options.
7. Talk to a lawyer before signing a release.

Talk to Beverly Law about a Gallagher Bassett claim

If Gallagher Bassett is handling the other side of your injury claim, call (310) 552-6959 for a free review in English or Spanish. You owe no fees or costs unless we win. More truck insurance claims guides are on our site.

Common questions

Related pages

Truck Insurance Claims · Truck insurance claims · North American Risk Services claims · Old Republic Insurance Company claims · Can I sue a truck driver for hitting me? · Law Blog

Important: This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Laws change and every case is different; talk to a lawyer about your own situation. Attorney advertising. Prior results do not guarantee a similar outcome. You owe no fees or costs unless we win. Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou. Last reviewed: 2026-11-12.