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NURSING HOME INSPECTION REPORT

The Earlwood in Torrance: Inspection Record Review, Complaints and Abuse Reports (Updated October 30, 2026)

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Published by Beverly Law
20820 Earl St, Torrance · CDPH and CMS records · English y Español
Cal Health Find, the California Department of Public Health (CDPH) database, lists 10 state citations for The Earlwood since 2023, including 0 Class AA and 1 Class A, and 4 federal deficiencies that inspectors rated at the actual-harm level or higher (G through L). The most serious state action was a Class A citation (Patient Care), penalty $23,000, appealed by the facility, issued September 8, 2023. The federal Medicare Care Compare site does not show its abuse icon for this facility as of our data date. Cal Health Find also lists 6 complaint or incident reports since 2023 that included a sexual abuse allegation; CDPH substantiated 3.

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The Earlwood at a glance: owner, beds and ratings

Address
20820 Earl St, Torrance, CA 90503
CDPH license / facility ID
910000041 / 910000036
Medicare CCN
055032
Licensed beds
87
Licensee (CDPH)
THE EARLWOOD, LLC
Chain / affiliated entity (CMS)
Genesis Healthcare (chain or affiliated entity listed by CMS)
Administrator of record
Boatwright-Willams, Monniece T
CMS overall rating
1 of 5 stars
CMS staffing rating
2 of 5 stars
Nurse staffing (CMS)
3.93 reported nurse hours per resident per day*
CMS fines (last 3 years)
$17,882
CMS abuse icon
Not shown

* California separately requires at least 3.5 direct care service hours per patient day, counted under state rules, so the two numbers are not measured the same way.

Records: Cal Health Find ↗ · Medicare Care Compare ↗

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The Earlwood citations and inspection findings

Newest first. State citations come from CDPH; federal deficiencies come from the CMS-2567 inspection report CDPH writes for Medicare. Every row links to the government record.

DateSourceFindingRecord
October 1, 2026State (CDPH)Class B citation (Patient Care), penalty $3,000Government record (CDPH) ↗
July 15, 2026State (CDPH)Class B citation (Abuse/Facility Not Self Reported), penalty $3,000
Abuse
Government record (CDPH) ↗
July 15, 2026State (CDPH)Class B citation (Abuse/Facility Not Self Reported), penalty $3,000
Abuse
Government record (CDPH) ↗
June 5, 2026Federal (CMS-2567), ComplaintF600 – Free from Abuse and Neglect, severity D (no actual harm, potential for more than minimal harm, isolated)
F610 – Investigate/Prevent/Correct Alleged Violation, severity D (no actual harm, potential for more than minimal harm, isolated)
F609 – Reporting of Alleged Violations, severity D (no actual harm, potential for more than minimal harm, isolated)
Abuse
Government record (CDPH) ↗
February 20, 2026State (CDPH)Class B citation (Patient Care), penalty $3,000Government record (CDPH) ↗
February 20, 2026State (CDPH)Class B citation (Patient Care), penalty $3,000Government record (CDPH) ↗
February 19, 2026State (CDPH)Class B citation (Patient Care), penalty $3,000Government record (CDPH) ↗
January 5, 2026Federal (CMS-2567), CertificationF689 – Free of Accident Hazards/Supervision/Devices, severity G (actual harm, one or a few residents)
F684 – Quality of Care, severity G (actual harm, one or a few residents)
Falls / supervision ›
Read what inspectors found ↓
Government record (CDPH) ↗
July 23, 2025State (CDPH)Class B citation (Patient Care), penalty $3,000Government record (CDPH) ↗
November 8, 2024State (CDPH)Class B citation (Patient Rights), penalty $3,000Government record (CDPH) ↗
September 23, 2024Federal (CMS-2567), ComplaintF550 – Resident Rights/Exercise of Rights, severity G (actual harm, one or a few residents)
Read what inspectors found ↓
Government record (CDPH) ↗
September 8, 2023State (CDPH)Class A citation (Patient Care), penalty $23,000, appealed by the facility
Read what inspectors found ↓
Government record (CDPH) ↗
Show 1 older findings
DateSourceFindingRecord
July 26, 2023Federal (CMS-2567), ComplaintF726 – Competent Nursing Staff, severity J (immediate jeopardy, one or a few residents)
Read what inspectors found ↓
Government record (CDPH) ↗

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What inspectors found at The Earlwood

Tap a finding to read the summary. Each one is written from the government report linked under it.

·
January 2026: F689 (severity G) and F684 (severity G) after two falls in one night and a delayed hospital transfer

According to the 2567 report, inspectors found the facility did not keep fall precautions in place for Resident 88, who was at high risk for falls. The resident fell on October 13, 2025 at about 9 p.m. and again about four hours later. Inspectors found staff did not update the care plan after the first fall to add a bed alarm, floor landing pads or a bed kept in its lowest position, and did not check on the resident every hour after the change of condition. The report states the resident had a cut on the left forehead, bruises and skin tears on both hands and the left arm, and was sent to a hospital where the cut was closed. This was cited as F689 (severity G).

Under F684 (severity G), the 2567 report states that Resident 11 had been vomiting for three days in November 2025 and reported abdominal and arm pain rated 10 out of 10. On November 22, 2025 at 1:35 p.m., a nurse practitioner ordered by text an immediate hospital transfer for an MRI and evaluation. Inspectors found staff did not carry out or document that order and followed the director of nursing's direction not to transfer. Urgent lab tests ordered that evening were done about 13 hours later.

According to the report, the resident's transfer was delayed 30 hours. On November 23, after the resident began vomiting blood, Resident 11 went to a hospital and received a blood transfusion and a paracentesis (a procedure that drains fluid from the abdomen).

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September 2024: F550 (severity G) after a nursing assistant lifted a resident into bed against her wishes

According to the 2567 report, inspectors found the facility did not honor Resident 2's decision not to go back to bed on the evening of September 10, 2024. Her assessment showed intact thinking, and she needed a lot of help to move. The report states she refused to go to bed several times that evening.

Inspectors found that CNA 1 stood in front of the resident, picked her up from her geriatric chair (a large padded reclining chair) and put her in bed while holding her tightly. The resident resisted, yelled and bit the aide's arm. CNA 1 told inspectors he could have left her in the chair, but his shift was almost over and he did not want to leave her wet. The registered nurse supervisor, RNS 1, told inspectors she had told CNA 1 to put the resident to bed, and that staff should have left her in the chair, called a family member or tried again later. The resident told inspectors she kept saying no and felt no protection from the supervisor. Inspectors found staff did not follow the facility's own policies on residents who refuse care.

According to the report, the resident had bruises on her right forearm and right hand and a skin tear about 2 centimeters long near her right thumb. The deficiency was cited as F550 (severity G), which covers resident rights.

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September 2023: Class A citation and F726 (severity J) after a nurse could not get emergency glucagon for a resident with low blood sugar

According to the citation, CDPH received a complaint on July 24, 2023 and made an unannounced visit on July 26. Resident 1, a 46-year-old man with diabetes, had a physician's order for glucagon (a medication that reverses low blood sugar) from the emergency kit when needed. On July 22, 2023 at about 5 a.m., he was found unresponsive with a blood sugar of 59 mg/dl.

CDPH found that LVN 1 had not been trained to use the automated medication machine's emergency kit, including its override function, and could not get the glucagon out. CDPH found LVN 2 did not step in to retrieve the medication once it was clear LVN 1 could not. According to the 2567 report, his blood sugar had dropped to 25 mg/dl when paramedics arrived and gave him glucagon, and they took him to a hospital. The department determined this placed him at high risk of seizures, coma and possible death.

CDPH issued a Class A citation for patient care and assessed a $25,000 penalty. The department's record shows the citation was appealed and lists a final amount of $23,000. The 2567 report cited F726 (severity J), which covers nursing staff competency. According to the report, inspectors called an immediate jeopardy on July 28, 2023 and removed it the next day after the facility set up training and competency checks on the machine for licensed nurses and stocked emergency glucagon in medication carts, the crash cart and the medication room.

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Complaints against The Earlwood

YearIntakesComplaintsFacility-reported incidentsSubstantiated (at least one allegation)
20232923611
2024201287
20253627910
2026201736

Cal Health Find lists 105 complaint and facility-reported incident intakes for this facility from 2023 through October 30, 2026. CDPH substantiated at least one allegation in 34 of them. 25 intakes involved an allegation in CDPH’s abuse category, and 4 of those had an abuse allegation substantiated. An intake can contain several allegations; “unsubstantiated” means CDPH did not find enough evidence, not that nothing happened.

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Sexual abuse reports at The Earlwood

Cal Health Find lists 6 intakes for The Earlwood from 2023 through October 30, 2026 that included an allegation CDPH classified as sexual abuse (4 from complaints and 2 reported by the facility itself). CDPH substantiated a sexual abuse allegation in 3 of them. Federal rules require a nursing home to report an abuse allegation to the state within two hours, so a facility-reported incident means staff raised the allegation, not that it was proven. “Unsubstantiated” means CDPH did not find enough evidence; it does not mean nothing happened.

YearIntakes with a sexual abuse allegationSubstantiated
202320
202643

Warning signs include bruising or bleeding in the genital area or inner thighs, a new genital infection, torn or stained underclothing, and a resident who suddenly fears a particular staff member or resists being bathed or changed. If you suspect sexual abuse, call 911 or local police first, ask that the resident not be bathed before a medical exam, and then report it to CDPH and the long-term care ombudsman. Sexual abuse reports at Los Angeles County nursing homes →

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The Earlwood lawsuits and criminal cases

Our search of California Attorney General and Los Angeles County District Attorney announcements, court reports and news coverage for The Earlwood is not finished yet. This section will be updated when it is; until then, do not read the absence of a case here as a finding that none exists.

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What this record means for your family

California uses classes for state citations. Under Health and Safety Code section 1424 ↗, a Class AA citation is a Class A violation that CDPH determined was a direct proximate cause of a resident’s death. A Class A citation means CDPH found an imminent danger, or a substantial probability, that death or serious physical harm would result. Class B covers violations with a direct or immediate relationship to residents’ health, safety or security.

Federal deficiencies carry a letter from A to L. G, H and I mean inspectors found actual harm to residents; J, K and L mean immediate jeopardy, the most serious level. F600 is the federal rule that residents be free from abuse and neglect; F609 and F610 cover reporting and investigating allegations; F689 covers accidents and supervision; F686 covers pressure injuries.

Warning signs worth asking about: unexplained bruises or fractures, new bed sores, sudden weight loss or dehydration, a resident who becomes fearful or withdrawn around certain staff, and calls that go unanswered.

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What to do now

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Questions families ask

Has The Earlwood been cited by the State of California?

Cal Health Find lists 10 state citations for The Earlwood since 2023, including 0 Class AA and 1 Class A. Each one is listed in the timeline above with a link to the CDPH record.

How many complaints have been filed against The Earlwood?

From 2023 through October 30, 2026, Cal Health Find lists 105 complaint and facility-reported incident intakes, and CDPH substantiated at least one allegation in 34 of them.

Does Medicare flag The Earlwood for abuse?

As of our data date, Medicare Care Compare does not show its abuse icon for The Earlwood. The icon is only one signal; read the citations above.

Have there been sexual abuse reports at The Earlwood?

Cal Health Find lists 6 complaint or facility-reported incident intakes at The Earlwood since 2023 that included an allegation CDPH classified as sexual abuse, and CDPH substantiated 3. The section above breaks them down by year.

Where can I read reviews and complaints about The Earlwood?

Online reviews are opinions. The official record is the state and federal inspection file: this page summarizes it and links each citation, complaint outcome and inspection report on Cal Health Find and Medicare Care Compare, so you can read the source yourself.

How many beds does The Earlwood have?

The Earlwood is licensed by CDPH for 87 beds and has a CMS overall rating of 1 out of 5 stars.

Who owns or operates The Earlwood?

CDPH lists the licensee as THE EARLWOOD, LLC. CMS lists the facility under the chain or affiliated entity Genesis Healthcare.

My parent was hurt at The Earlwood. What should I do?

Get medical care first, then report it to CDPH and the long-term care ombudsman, ask for the chart in writing and keep notes and photos. For a free, confidential review of a possible case, call Beverly Law at (310) 552-6959.

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Other nursing homes near The Earlwood

FacilityCityDistanceCMS starsClass AA/AFederal G–L
Driftwood Healthcare CenterTorrance0.1 mi1/501
Torrance Care Center West, Inc.Torrance0.2 mi2/523
Bay Crest Care CenterTorrance0.3 mi1/567
Del Amo Gardens Care CenterTorrance1.1 mi5/501
Beachside Post AcuteTorrance1.6 mi5/524
Torrance Memorial Medical Center D/P SNFTorrance2.1 mi5/500

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Methodology and sources

We pulled this facility’s complaints, state enforcement actions and survey deficiencies from Cal Health Find for 2023 through October 30, 2026, downloaded the CDPH citation notices and CMS-2567 reports behind every Class AA or A citation and every federal deficiency at level G or higher, and wrote the summaries above from those documents. Facility details come from the CDPH licensing file and the CMS Provider Data Catalog. Residents are described only as the government documents describe them. See the methodology page to report an error; we review correction requests within five business days.

Sources

  1. Cal Health Find – The Earlwood
  2. Medicare Care Compare – The Earlwood
  3. CDPH – State Enforcement Actions (open data)
  4. CMS Provider Data Catalog – Nursing homes

Important: This page reports findings from public records of the California Department of Public Health and the Centers for Medicare & Medicaid Services. A citation or deficiency is a regulatory finding by a government agency; it is not a court judgment and not proof of civil or criminal liability. Criminal defendants are presumed innocent unless proven guilty. Lawsuit allegations are claims, not findings. This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Attorney advertising. Prior results do not guarantee a similar outcome. Data as of: October 30, 2026. Methodology and corrections.

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