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Pacific Palms Healthcare at a glance: owner, beds and ratings
* California separately requires at least 3.5 direct care service hours per patient day, counted under state rules, so the two numbers are not measured the same way.
Records: Cal Health Find ↗ · Medicare Care Compare ↗
Pacific Palms Healthcare citations and inspection findings
Newest first. State citations come from CDPH; federal deficiencies come from the CMS-2567 inspection report CDPH writes for Medicare. Every row links to the government record.
| Date | Source | Finding | Record |
|---|---|---|---|
| November 16, 2023 | State (CDPH) | Class A citation (Patient Care), penalty $25,000, appealed by the facility Read what inspectors found ↓ | Government record (CDPH) ↗ |
| November 7, 2023 | Federal (CMS-2567), Complaint | F602 – Free from Misappropriation/Exploitation, severity D (no actual harm, potential for more than minimal harm, isolated) Abuse | Government record (CDPH) ↗ |
| October 3, 2023 | Federal (CMS-2567), Certification | F689 – Free of Accident Hazards/Supervision/Devices, severity G (actual harm, one or a few residents) Falls / supervision › Read what inspectors found ↓ | Government record (CDPH) ↗ |
What inspectors found at Pacific Palms Healthcare
Tap a finding to read the summary. Each one is written from the government report linked under it.
November 2023: Class A citation and F689 (severity G) after a resident fell out of bed while waiting for a brief change and broke his hip
According to the citation, CDPH found the violation during an unannounced annual recertification survey on October 3, 2023. Resident 89, a 78-year-old man, had dementia, difficulty walking and frequent incontinence, and needed extensive help from staff with bed mobility, transfers and toileting. His care plan called for adequate staff support and for moving him to a room close to the nursing station for better visibility. A therapy evaluation noted he had fallen out of bed before while trying to change his own soiled brief.
Inspectors found that in August 2023 Resident 89 used his call light and waited a long time for help. He told inspectors it felt like more than an hour. CNA 6 answered, saw the soiled brief, told him to wait and left the room to get towels and water, without using the call light to have other staff bring supplies. Resident 89 tried to remove the brief himself, felt dizzy when he sat up and rolled out of bed. He had a left hip fracture and was taken to an acute care hospital, where he had surgery to fix the bone with a nail (open reduction internal fixation). Inspectors also found he had not been moved closer to the nursing station.
CDPH found the facility failed to supervise him and follow its call light policy, and issued a Class A citation with a $25,000 penalty. The federal 2567 report from the same survey cited F689, the rule on accident hazards and supervision, at severity G, which means actual harm.
Complaints against Pacific Palms Healthcare
| Year | Intakes | Complaints | Facility-reported incidents | Substantiated (at least one allegation) |
|---|---|---|---|---|
| 2023 | 9 | 7 | 2 | 1 |
| 2024 | 9 | 8 | 1 | 1 |
| 2025 | 12 | 12 | 0 | 3 |
| 2026 | 14 | 11 | 3 | 1 |
Cal Health Find lists 44 complaint and facility-reported incident intakes for this facility from 2023 through October 30, 2026. CDPH substantiated at least one allegation in 6 of them. 14 intakes involved an allegation in CDPH’s abuse category, and 0 of those had an abuse allegation substantiated. An intake can contain several allegations; “unsubstantiated” means CDPH did not find enough evidence, not that nothing happened.
Sexual abuse reports at Pacific Palms Healthcare
Cal Health Find lists 6 intakes for Pacific Palms Healthcare from 2023 through October 30, 2026 that included an allegation CDPH classified as sexual abuse (5 from complaints and 1 reported by the facility itself). CDPH substantiated a sexual abuse allegation in 0 of them. Federal rules require a nursing home to report an abuse allegation to the state within two hours, so a facility-reported incident means staff raised the allegation, not that it was proven. “Unsubstantiated” means CDPH did not find enough evidence; it does not mean nothing happened.
| Year | Intakes with a sexual abuse allegation | Substantiated |
|---|---|---|
| 2023 | 4 | 0 |
| 2025 | 2 | 0 |
Warning signs include bruising or bleeding in the genital area or inner thighs, a new genital infection, torn or stained underclothing, and a resident who suddenly fears a particular staff member or resists being bathed or changed. If you suspect sexual abuse, call 911 or local police first, ask that the resident not be bathed before a medical exam, and then report it to CDPH and the long-term care ombudsman. Sexual abuse reports at Los Angeles County nursing homes →
Pacific Palms Healthcare lawsuits and criminal cases
Our search of California Attorney General and Los Angeles County District Attorney announcements, court reports and news coverage for Pacific Palms Healthcare is not finished yet. This section will be updated when it is; until then, do not read the absence of a case here as a finding that none exists.
What this record means for your family
California uses classes for state citations. Under Health and Safety Code section 1424 ↗, a Class AA citation is a Class A violation that CDPH determined was a direct proximate cause of a resident’s death. A Class A citation means CDPH found an imminent danger, or a substantial probability, that death or serious physical harm would result. Class B covers violations with a direct or immediate relationship to residents’ health, safety or security.
Federal deficiencies carry a letter from A to L. G, H and I mean inspectors found actual harm to residents; J, K and L mean immediate jeopardy, the most serious level. F600 is the federal rule that residents be free from abuse and neglect; F609 and F610 cover reporting and investigating allegations; F689 covers accidents and supervision; F686 covers pressure injuries.
Warning signs worth asking about: unexplained bruises or fractures, new bed sores, sudden weight loss or dehydration, a resident who becomes fearful or withdrawn around certain staff, and calls that go unanswered.
What to do now
- If someone is in danger, call 911.
- File a complaint with CDPH about Pacific Palms Healthcare: CDPH complaint form ↗
- Contact the long-term care ombudsman, the state-funded advocate for nursing home residents: California Long-Term Care Ombudsman ↗
- Ask the facility in writing for a copy of the resident’s chart, and write down dates, names of staff on shift, and photos of any injury.
- Talk to a Los Angeles nursing home abuse lawyer →
Free nursing home case review
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Questions families ask
Has Pacific Palms Healthcare been cited by the State of California?
Cal Health Find lists 1 state citations for Pacific Palms Healthcare since 2023, including 0 Class AA and 1 Class A. Each one is listed in the timeline above with a link to the CDPH record.
How many complaints have been filed against Pacific Palms Healthcare?
From 2023 through October 30, 2026, Cal Health Find lists 44 complaint and facility-reported incident intakes, and CDPH substantiated at least one allegation in 6 of them.
Does Medicare flag Pacific Palms Healthcare for abuse?
As of our data date, Medicare Care Compare does not show its abuse icon for Pacific Palms Healthcare. The icon is only one signal; read the citations above.
Have there been sexual abuse reports at Pacific Palms Healthcare?
Cal Health Find lists 6 complaint or facility-reported incident intakes at Pacific Palms Healthcare since 2023 that included an allegation CDPH classified as sexual abuse, and CDPH substantiated 0. The section above breaks them down by year.
Where can I read reviews and complaints about Pacific Palms Healthcare?
Online reviews are opinions. The official record is the state and federal inspection file: this page summarizes it and links each citation, complaint outcome and inspection report on Cal Health Find and Medicare Care Compare, so you can read the source yourself.
How many beds does Pacific Palms Healthcare have?
Pacific Palms Healthcare is licensed by CDPH for 133 beds and has a CMS overall rating of 2 out of 5 stars.
Who owns or operates Pacific Palms Healthcare?
CDPH lists the licensee as PACIFIC PALMS HEALTHCARE, LLC. CMS lists the facility under the chain or affiliated entity Charis Trust Dtd 12/22/16.
My parent was hurt at Pacific Palms Healthcare. What should I do?
Get medical care first, then report it to CDPH and the long-term care ombudsman, ask for the chart in writing and keep notes and photos. For a free, confidential review of a possible case, call Beverly Law at (310) 552-6959.
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If your loved one was hurt at Pacific Palms Healthcare, talk to a California elder abuse attorney. Free, confidential, English or Spanish. You pay no fees and no costs unless we win.
Other nursing homes near Pacific Palms Healthcare
| Facility | City | Distance | CMS stars | Class AA/A | Federal G–L |
|---|---|---|---|---|---|
| Shoreline Healthcare Center | Long Beach | 0.3 mi | 3/5 | 3 | 3 |
| Marlora Post Acute Rehabilitation Hospital | Long Beach | 0.3 mi | 1/5 | 1 | 2 |
| Alamitos Belmont Health and Rehabilitation | Long Beach | 0.5 mi | 3/5 | 2 | 3 |
| Coral Cove Post Acute | Long Beach | 0.6 mi | 1/5 | 7 | 8 |
| Bel Vista Healthcare Center | Long Beach | 0.6 mi | 5/5 | 1 | 2 |
| Ocean Ridge Post Acute | Long Beach | 0.6 mi | 3/5 | 2 | 4 |
Methodology and sources
We pulled this facility’s complaints, state enforcement actions and survey deficiencies from Cal Health Find for 2023 through October 30, 2026, downloaded the CDPH citation notices and CMS-2567 reports behind every Class AA or A citation and every federal deficiency at level G or higher, and wrote the summaries above from those documents. Facility details come from the CDPH licensing file and the CMS Provider Data Catalog. Residents are described only as the government documents describe them. See the methodology page to report an error; we review correction requests within five business days.
Sources
Important: This page reports findings from public records of the California Department of Public Health and the Centers for Medicare & Medicaid Services. A citation or deficiency is a regulatory finding by a government agency; it is not a court judgment and not proof of civil or criminal liability. Criminal defendants are presumed innocent unless proven guilty. Lawsuit allegations are claims, not findings. This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Attorney advertising. Prior results do not guarantee a similar outcome. Data as of: October 30, 2026. Methodology and corrections.
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