Intake Assistant
Beverly Law is a Los Angeles personal injury firm, and our intake team is the first voice people hear after an accident. We are hiring a full-time Intake Assistant who works 100% remote from Latin America on California business hours.
Why Beverly Law?
People call us on one of the worst days of their lives. The intake assistant listens, gets the facts right and makes sure they are signed up and handed to a case manager the same day.
You will work with a 50+ person bilingual team in a fully electronic office, from home, on a long-term role with room to grow inside the firm.
What You Will Do
- Answer inbound calls, texts and web leads from people hurt in car, truck and other accidents
- Ask the screening questions and record the accident facts, injuries and insurance information
- Send retainer agreements for e-signature and follow up until they are signed
- Enter new leads and signed cases in our CRM and hand them to case management
- Call back leads who did not finish signing
What We Offer
- Full-time, long-term role (not project-based)
- 100% remote from anywhere in Latin America
- Independent contractor agreement
- Time Doctor is used for security and payroll
- Room to grow within the firm
Requirements
- Advanced English (C1 or higher), spoken and written
- Fluent Spanish
- 1+ year in intake, a call center, customer service or a legal role
- Reliable internet and a quiet place to work
- Full-time availability Monday to Friday on Pacific Time
Nice to Have
- Experience at a US law firm or insurance company
- Experience with Salesforce or another CRM
How the Intake Assistant Role Works
Most of the day is spent on the phone with potential clients in English and Spanish. You screen each call, collect what the attorneys need to evaluate the case and get qualified clients signed.
The schedule follows California (Pacific) business hours, Monday to Friday, and shifts with daylight saving time.
Frequently Asked Questions
Is this position remote?
Yes. It is 100% remote from Latin America.
What hours will I work?
Monday to Friday on California (Pacific Time) business hours. The schedule shifts with daylight saving time.
Is it full-time?
Yes. The role is full-time and long-term, not project-based.
What English level do I need?
Advanced English, C1 or higher. You will speak with clients in the United States every day.
Do I need legal experience?
You need at least one year in intake, a call center, customer service or a legal role. Experience at a US law firm or insurance company is a plus.
How do I apply?
Use the application form on this page and include a link to your resume in English or your LinkedIn profile. Our hiring team reviews every application.
If you are organized, patient on the phone and ready for a long-term remote role, we would like to hear from you.