Client Satisfaction Specialist
Some of our clients are happy, and some are frustrated and need someone who will listen. We are hiring a full-time Client Satisfaction Specialist to keep personal injury clients informed and heard while their cases move forward. 100% remote from Latin America, on California business hours.
Why Beverly Law?
An injury case can take months. Clients who hear from us regularly stay calm and stay with the firm. Your job is to be that regular contact and to fix problems before they grow.
You will work with a 50+ person bilingual team in a fully electronic office, from home, on a long-term role with room to grow inside the firm.
What You Will Do
- Call clients for check-ins and case status updates
- Listen to complaints and concerns, document them and get them to the right case manager or attorney
- Follow up until each issue is resolved and tell the client what was done
- Reach clients who have stopped responding or are thinking about leaving the firm
- Log every call in the case file and flag urgent issues to a supervisor
What We Offer
- Full-time, long-term role (not project-based)
- 100% remote from anywhere in Latin America
- Independent contractor agreement
- Time Doctor is used for security and payroll
- Room to grow within the firm
Requirements
- Advanced English (C1 or higher), spoken and written
- Fluent Spanish
- 1+ year in customer service, client retention, a call center or similar work
- Calm and patient on difficult calls
- Full-time availability Monday to Friday on Pacific Time
Nice to Have
- Experience at a US law firm or insurance company
- Experience with case management software or a CRM
How the Client Satisfaction Role Works
You will work from a daily list of clients to call, plus any client who reaches out upset. Each call gets logged, and anything that needs action goes to the case manager or attorney on the file, with a follow-up date so the client gets an answer.
The schedule follows California (Pacific) business hours, Monday to Friday, and shifts with daylight saving time.
Frequently Asked Questions
Is this position remote?
Yes. It is 100% remote from Latin America.
What hours will I work?
Monday to Friday on California (Pacific Time) business hours. The schedule shifts with daylight saving time.
Is it full-time?
Yes. The role is full-time and long-term, not project-based.
What English level do I need?
Advanced English, C1 or higher. Most of your calls are with clients in the United States.
What experience do I need?
At least one year in customer service, client retention, a call center or similar work. Experience at a US law firm or insurance company is a plus.
How do I apply?
Use the application form on this page and include a link to your resume in English or your LinkedIn profile. Our hiring team reviews every application.
If you are good at calming people down and following through, we would like to hear from you.