Trisura Insurance Claims After a Truck or Auto Crash

Trisura Specialty Insurance Company is an Oklahoma City surplus lines insurer (Missouri DOI). Trisura fronts insurance programs in the U.S. (Trisura fronting), and trade press has reported that one was an auto liability program run by an outside administrator. To reach Trisura about a U.S. claim, use the contact form on its website and choose “US” and “Claims” (Trisura). Beverly Law does not work for or with Trisura.

Who is Trisura Specialty Insurance Company?

The Missouri Department of Insurance lists Trisura Specialty under NAIC number 16188 at 210 Park Avenue in Oklahoma City, with the license type “Excess/Surplus Lines.” Trisura’s U.S. fronting page says fronting is used when traditional insurance is hard to find, when significant risk retention is needed or capacity is limited, and that Trisura writes a broad range of lines (Trisura fronting).

In practice, that means an outside program administrator can sell and service the policy with Trisura’s name on it. Insurance Business reported in June 2026 that Trisura Specialty had used an administrator, TEXCAZ Transborder Insurance Intermediaries, for a commercial and non-commercial auto liability program under a 2018 agreement, and had sued it in federal court in Oklahoma over disputed premium funds (Insurance Business). The report said the allegations had not been tested in court.

Why does the administrator matter to my claim?

If a program administrator or its claims team handles the policy, that is who will usually call you. When an insurer and an administrator part ways, files and phone numbers can change. You do not need to take sides in any business dispute. You do need to know, in writing, who has authority over your claim today.

Ask every caller: Which company do you work for? Which policy and insurer are you handling? Who can approve a settlement? Then send Trisura a copy of your claim letter through its claims form so the insurer itself has notice.

How do I report a claim?

• Start with the insurance card or exchange form. It should name the administrator or claims line for that program.
• Get the police report. It usually has the policy number and insurer.
• Use Trisura’s form. On Trisura’s contact page, choose “US,” then “Claims,” then the type of claim, and enter the policy number and your message.
• For trucks, look up the motor carrier’s USDOT number on SAFER.

Keep screenshots or copies of everything you submit, with dates. If the form gives you a confirmation number, write it next to the date. If nobody responds within a few weeks, send the same information again and mention the first submission, so there is a clear record that the insurer had notice of your claim.

What does surplus lines mean here?

The Texas Department of Insurance says surplus lines insurers are not members of the state’s property and casualty guaranty association, and TDI does not license or financially monitor them (TDI). Washington’s Insurance Commissioner likewise says surplus line customers are not protected by state guaranty funds (Washington OIC). Your claim rights stay the same; it is one more reason to identify all coverage early, including your own.

How much coverage might there be?

Auto programs may cover ordinary cars and work vehicles at or near state minimums. California’s minimum injury coverage is $30,000 per person and $60,000 per accident (DMV); Texas’s is $30,000 per person and $60,000 per collision (Transp. Code 601.072). Most interstate for-hire freight trucks of 10,001 pounds or more must carry at least $750,000 (49 CFR 387.9). Ask for the limits in writing.

What claim rules apply in California, Texas and Washington?

In California, insurers generally must answer a claimant’s communications within 15 calendar days (10 CCR 2695.5) and accept or deny within 40 calendar days of proof of claim, explaining delays in writing every 30 days (10 CCR 2695.7). Washington generally requires acknowledgment within 10 business days (WAC 284-30-360). In Texas, get any refusal in writing (TDI tips). Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou.

What to do now

1. Get medical care and keep your records.
2. Photograph the other driver’s insurance card.
3. Get the police report with the policy number.
4. Ask each caller who they work for and who can settle.
5. Send notice to Trisura through its claims form.
6. Request the policy limits and check your own coverage.
7. Talk to a lawyer before signing a release.

Questions about a Trisura claim

Call Beverly Law at (310) 552-6959 for a free review in English or Spanish. You owe no fees or costs unless we win. More truck insurance claims guides are on our site.

Common questions

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Important: This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Laws change and every case is different; talk to a lawyer about your own situation. Attorney advertising. Prior results do not guarantee a similar outcome. You owe no fees or costs unless we win. Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou. Last reviewed: 2026-11-12.