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Pasadena Villa Senior Living (Pasadena): State Complaints and Citations

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Pasadena · License 198603286 · 97 beds
Pasadena Villa Senior Living is a 97-bed residential care facility for the elderly (assisted living) in Pasadena, licensed by the California Department of Social Services. Since January 2023, state licensing investigated 90 complaints there; 19 had at least one allegation substantiated (25 substantiated allegations in all), and complaint investigations led to 6 Type A citations, the category for an immediate risk to residents. In Los Angeles County, 26% of licensed assisted living homes had a substantiated complaint in that period.

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Facility
Pasadena Villa Senior Living
Address
1811 N Raymond Ave, Pasadena, CA 91103
Licensee
Pasadena Villa, Inc.
State license number
198603286
Licensed beds
97
License status
Licensed
Last state visit
October 30, 2026

State record since 2023

Since January 1, 2023Count
Visits by state licensing130
Complaint investigation visits110
Complaints investigated90
Complaints with a substantiated allegation19
Substantiated allegations25
Type A citations from complaints6
Type B citations from complaints19
Type A citations from inspections and other visits (state 5-year total)16

Source: CDSS Care Facility Search, facility 198603286. The state publishes Type A citations from inspections and other visits only as a 5-year total, so that row is not limited to 2023.

Complaint investigations

ReceivedClosedFindingAllegations substantiatedType AType BState control number
April 15, 2026September 14, 2026Unsubstantiated0 of 90028-AS-20260415120053
August 18, 2026September 4, 2026Substantiated2 of 20228-AS-20260818132842
August 5, 2026September 3, 2026Substantiated1 of 20128-AS-20260805102326
June 22, 2026July 6, 2026Unsubstantiated0 of 40028-AS-20260622133923
May 11, 2026June 5, 2026Substantiated1 of 11028-AS-20260511094421
March 20, 2026April 21, 2026Unsubstantiated0 of 50028-AS-20260320085012
February 25, 2026April 9, 2026Substantiated1 of 40128-AS-20260225125552
February 6, 2026February 24, 2026Unsubstantiated0 of 10028-AS-20260206161143
January 12, 2026January 16, 2026Unsubstantiated0 of 20028-AS-20260112082142
December 23, 2025January 13, 2026Unsubstantiated0 of 30028-AS-20251223151118
August 20, 2025December 1, 2025Unsubstantiated0 of 20028-AS-20250820145116
October 20, 2025November 10, 2025Unsubstantiated0 of 40028-AS-20251020094420
August 27, 2025October 2, 2025Unsubstantiated0 of 10028-AS-20250827141339
August 5, 2025September 5, 2025Unsubstantiated0 of 10028-AS-20250805122051
July 28, 2025August 28, 2025Unsubstantiated0 of 20028-AS-20250728185724
July 25, 2025August 21, 2025Unsubstantiated0 of 40028-AS-20250725111346
July 7, 2025August 8, 2025Unsubstantiated0 of 20028-AS-20250707160124
June 19, 2025August 7, 2025Substantiated1 of 30128-AS-20250619090615
October 7, 2024July 22, 2025Unsubstantiated0 of 50028-AS-20241007160218
July 2, 2025July 15, 2025Unsubstantiated0 of 20028-AS-20250702150727
June 3, 2025June 20, 2025Unsubstantiated0 of 10028-AS-20250603144912
April 3, 2025May 21, 2025Unsubstantiated0 of 20028-AS-20250403094544
April 8, 2025May 2, 2025Substantiated2 of 30228-AS-20250408150001
July 16, 2024January 7, 2025Unsubstantiated0 of 10028-AS-20240716150347
December 3, 2024December 12, 2024Unsubstantiated0 of 20028-AS-20241203130303
July 24, 2024September 16, 2024Unsubstantiated0 of 30028-AS-20240724092144
August 18, 2024September 10, 2024Unsubstantiated0 of 10028-AS-20240818225123
May 20, 2024August 5, 2024Unsubstantiated0 of 30028-AS-20240520102446
September 7, 2022May 28, 2024Unsubstantiated0 of 10028-AS-20220907124319
March 4, 2024May 21, 2024Unsubstantiated0 of 20028-AS-20240304095151
March 29, 2024May 17, 2024Unsubstantiated0 of 20028-AS-20240329134905
December 29, 2023May 2, 2024Substantiated1 of 10128-AS-20231229081912
March 22, 2024April 23, 2024Unsubstantiated0 of 20028-AS-20240322134755
March 5, 2024March 18, 2024Unsubstantiated0 of 10028-AS-20240305093601
December 15, 2023March 12, 2024Substantiated1 of 21028-AS-20231215162057
February 20, 2024March 4, 2024Unsubstantiated0 of 10028-AS-20240220165855
December 14, 2023January 31, 2024Substantiated3 of 61128-AS-20231214121543
June 30, 2023January 30, 2024Substantiated1 of 30128-AS-20230630094920
October 2, 2023January 29, 2024Unsubstantiated0 of 30028-AS-20231002130434
October 2, 2023January 29, 2024Unsubstantiated0 of 10028-AS-20231002104939
February 7, 2023January 29, 2024Substantiated1 of 61028-AS-20230207105455
February 7, 2023January 23, 2024Substantiated1 of 21028-AS-20230207163621
September 8, 2023January 16, 2024Unsubstantiated0 of 10028-AS-20230908142831
November 29, 2023January 10, 2024Unsubstantiated0 of 30028-AS-20231129083238
May 26, 2023January 9, 2024Unsubstantiated0 of 10028-AS-20230526075044
December 9, 2022January 9, 2024Unsubstantiated0 of 90028-AS-20221209134534
July 3, 2023January 8, 2024Unsubstantiated0 of 10028-AS-20230703095829
March 24, 2023January 8, 2024Unsubstantiated0 of 40028-AS-20230324105203
December 4, 2023January 4, 2024Unsubstantiated0 of 10028-AS-20231204104639
September 6, 2023December 14, 2023Unsubstantiated0 of 10028-AS-20230906093033
May 25, 2021December 7, 2023Substantiated1 of 41028-AS-20210525125201
November 27, 2023December 6, 2023Unsubstantiated0 of 10028-AS-20231127165020
May 30, 2023November 30, 2023Unsubstantiated0 of 10028-AS-20230530122313
July 28, 2023November 21, 2023Unsubstantiated0 of 20028-AS-20230728164224
August 14, 2023November 20, 2023Unsubstantiated0 of 30028-AS-20230814105348
July 13, 2023November 17, 2023Unsubstantiated0 of 20028-AS-20230713162451
March 2, 2021November 14, 2023Substantiated1 of 80128-AS-20210302100806
August 11, 2023October 24, 2023Unsubstantiated0 of 20028-AS-20230811103641
August 10, 2023October 24, 2023Unsubstantiated0 of 10028-AS-20230810135252
May 13, 2021October 17, 2023Unsubstantiated0 of 40028-AS-20210513152809
August 25, 2023October 5, 2023Unsubstantiated0 of 10028-AS-20230825140302
April 24, 2023October 3, 2023Unsubstantiated0 of 10028-AS-20230424090141
September 6, 2023September 26, 2023Substantiated1 of 60128-AS-20230906112519
July 17, 2023September 12, 2023Unsubstantiated0 of 50028-AS-20230717153428
May 17, 2021August 31, 2023Unsubstantiated0 of 30028-AS-20210517095247
January 19, 2021August 31, 2023Unsubstantiated0 of 80028-AS-20210119112942
October 18, 2022August 30, 2023Substantiated2 of 30228-AS-20221018150130
October 28, 2022August 29, 2023Unsubstantiated0 of 90028-AS-20221028165455
March 6, 2023August 7, 2023Unsubstantiated0 of 30028-AS-20230306123319
October 10, 2022August 2, 2023Substantiated2 of 40328-AS-20221010164936
October 21, 2021July 26, 2023Unsubstantiated0 of 20028-AS-20211021085901
October 14, 2022July 25, 2023Unsubstantiated0 of 30028-AS-20221014123935
March 14, 2022July 20, 2023Unsubstantiated0 of 10028-AS-20220314170054
June 2, 2021July 20, 2023Unsubstantiated0 of 10028-AS-20210602161100
November 18, 2022July 13, 2023Unsubstantiated0 of 10028-AS-20221118141004
April 18, 2023July 12, 2023Unsubstantiated0 of 10028-AS-20230418170117
March 17, 2023July 12, 2023Unsubstantiated0 of 30028-AS-20230317135930
April 26, 2023June 22, 2023Unsubstantiated0 of 10028-AS-20230426130601
May 8, 2023June 1, 2023Substantiated1 of 10128-AS-20230508090902
April 28, 2023May 31, 2023Unsubstantiated0 of 10028-AS-20230428085434
March 10, 2023May 30, 2023Unsubstantiated0 of 30028-AS-20230310104544
May 1, 2023May 16, 2023Unsubstantiated0 of 10028-AS-20230501100330
March 17, 2023May 12, 2023Unsubstantiated0 of 50028-AS-20230317151530
March 6, 2023April 12, 2023Unsubstantiated0 of 50028-AS-20230306153126
March 13, 2023April 11, 2023Unfounded0 of 10028-AS-20230313152725
February 23, 2023April 6, 2023Unsubstantiated0 of 10028-AS-20230223095854
March 20, 2023March 30, 2023Unsubstantiated0 of 30028-AS-20230320081049
February 27, 2023March 9, 2023Unsubstantiated0 of 10028-AS-20230227093847
February 8, 2023March 3, 2023Unsubstantiated0 of 30028-AS-20230208131648
December 12, 2022February 2, 2023Substantiated1 of 10128-AS-20221212144247

Each complaint’s state report, with the allegations and the citations, is on the facility’s CDSS Care Facility Search page under Reports.

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What the state record means

  • Type A citation: the state’s form defines these as violations “that if not corrected, have a direct and immediate risk to the health, safety or personal rights of clients in care” (CDSS form LIC 9099).
  • Type B citation: violations that, without correction, could become a risk to residents, or recordkeeping violations that affect their care (LIC 9099).
  • Substantiated: the state found the complaint “represents factual events that require action by the licensee, the Department, or other agencies.” Unsubstantiated means the evidence was not enough to compel further action; it does not mean the event did not happen. Unfounded means the complaint was without merit (CDSS PIN 19-01-CCLD).

If a resident was hurt

A resident, or the family after a death, can bring negligence and wrongful death claims against an assisted living home, and an elder abuse claim when the neglect or abuse was reckless, oppressive, fraudulent or malicious, which allows added remedies, including attorney fees (Welfare and Institutions Code 15657). The state licensing file, the resident’s records and the home’s incident reports are usually the core evidence. Talk to a Los Angeles assisted living abuse lawyer →

How to report a problem

Call the Community Care Licensing complaint hotline at 1-844-538-8766 or file online at complaints.ccld.dss.ca.gov. Your name stays anonymous unless you give permission to use it, and the local licensing office makes an unannounced visit to investigate within 10 days of receiving the complaint (CDSS). If someone is in danger, call 911.

Questions families ask

Has Pasadena Villa Senior Living been cited by the state?

Since January 2023, complaint investigations at Pasadena Villa Senior Living led to 6 Type A and 19 Type B citations, and 19 of 90 complaints had a substantiated allegation, according to the California Department of Social Services.

How do I file a complaint about an assisted living home in California?

Call the Community Care Licensing complaint hotline at 1-844-538-8766 or file online at complaints.ccld.dss.ca.gov. Your name stays anonymous unless you give permission to use it.

Can you sue an assisted living facility for neglect in California?

Yes. A resident, or the family after a death, can bring negligence and wrongful death claims, and an elder abuse claim when the neglect or abuse was reckless, oppressive, fraudulent or malicious. Beverly Law offers a free consultation, and you owe no fees or costs unless we win.

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BEVERLY LAW · ELDER ABUSE ATTORNEYS

Assisted living abuse lawyer in Pasadena — Beverly Law

If your loved one was hurt at an assisted living home in Pasadena, talk to a California elder abuse attorney. Free, confidential, English or Spanish. You owe no fees or costs unless we win.

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Related pages

All Los Angeles County assisted living records · Assisted living abuse lawyer · Los Angeles County nursing homes

Sources

  1. CDSS Care Facility Search: Pasadena Villa Senior Living (198603286)
  2. CDSS form LIC 9099 (citation types)
  3. CDSS PIN 19-01-CCLD (complaint findings)
  4. CDSS Community Care Licensing complaint hotline

Important: This page reports public records from the California Department of Social Services, Community Care Licensing Division (state data file dated November 1, 2026). A complaint or citation is the state’s finding at the time; facilities can correct deficiencies and appeal. Beverly Law has not inspected this facility, and this page is not legal advice. Last updated: November 2, 2026.

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