Sedgwick is a claims company that handles auto liability claims for insurers, fleets and public entities (Sedgwick). If a company or public vehicle hit you and Sedgwick is handling the claim, its adjuster works for that client, not for you. Its help page sends claimants to the mySedgwick portal and a chat assistant (Sedgwick help). Beverly Law does not work for or with Sedgwick.
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Who is Sedgwick?
Sedgwick calls itself the global leader in claims administration, benefits administration, loss adjusting and product recall, with more than 33,000 colleagues in 80 countries (Sedgwick about us). On its auto liability page, it says it handles about 700,000 auto claims a year, has more than 500 auto liability staff, and runs a major case unit that responds 24/7/365 and starts investigating as soon as a loss is reported.
Many people searching for Sedgwick’s claims number have a workers’ compensation or disability claim. This page is for a different reader: someone hurt in a crash with a vehicle owned by a Sedgwick client, such as a delivery fleet, a leasing company, a city or a large employer.
How do I reach my Sedgwick adjuster?
Sedgwick’s help page says:
- Its chat assistant, Carey, can direct you to your claims team 24/7/365.
- Its portal, mySedgwick, lets you check claim status and payments, message your claims team and upload files.
- Once a claim is set up, an adjuster is assigned as your main contact.
If you received a letter, it should have a claim number and your adjuster’s name. Use both on everything you send. If you have no letter yet, the police report and the other driver’s employer are the starting point; ask the company which administrator handles its claims.
Why does it matter that Sedgwick is an administrator?
Sedgwick’s auto clients include carriers, fleet management companies and corporate customers. If the client is a large company, your claim may be paid partly from the company’s own money and partly from insurance above it. Ask the adjuster, in writing:
- Which company Sedgwick represents on your claim.
- Whether there is insurance above the company’s retention, and the limits.
- Who must approve a settlement.
Sedgwick’s auto page also says its major case unit works with defense counsel through serious claims. If you were badly hurt, expect the other side to investigate early and in detail. Start your own record the same day: photos, witness names, a written timeline and every medical visit.
What if the vehicle belonged to a city, county or state?
Sedgwick lists public entities among its auto clients. A government claim usually has to be filed first, on a short deadline: six months for injury claims in California (Gov. Code 911.2), six months’ notice in Texas, with city charters able to set their own period (CPRC 101.101), and a 60-day wait after presenting a claim to a local government in Washington (RCW 4.96.020). Talking with Sedgwick does not replace that filing. For Los Angeles, see claims after a City vehicle crash.
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What rules and coverage apply?
When an insurer stands behind the claim, California’s fair claims rules protect third-party claimants (10 CCR 2695.2), and insurers generally must accept or deny within 40 calendar days of proof of claim or explain in writing every 30 days (10 CCR 2695.7). Washington generally requires acknowledgment within 10 business days (WAC 284-30-360). In Texas, ask for any refusal in writing (TDI). Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou.
Coverage depends on the vehicle: most interstate for-hire freight trucks of 10,001 pounds or more must carry at least $750,000 (49 CFR 387.9), while California’s minimum for an ordinary vehicle is $30,000 per person and $60,000 per accident for injury (DMV). In California, if you were working when the crash happened, a comp claim and an injury claim against the other driver can run side by side (Labor Code 3852).
What to do now
- Get medical care and keep every record.
- Find out which company owned the vehicle and who its administrator is.
- Get the Sedgwick claim number and adjuster’s name in writing.
- If a public vehicle was involved, track the government claim deadline.
- Upload or send documents through mySedgwick and keep copies.
- Decline a recorded statement until you know your options.
- Talk to a lawyer before signing a release.
Talk to Beverly Law about a Sedgwick auto claim
If Sedgwick is handling the other side of your crash claim, call (310) 552-6959 for a free review in English or Spanish. You owe no fees or costs unless we win. See our truck insurance claims guides for more.
Common questions
What is the Sedgwick claims phone number?
Sedgwick’s help page directs claimants to its chat assistant and the mySedgwick portal to reach their claims team. Your claim letter should list your adjuster’s direct contact.
Is Sedgwick an insurance company?
It describes itself as a claims administration company. It handles claims for insurers, companies and public entities.
Can I sue Sedgwick?
The injury claim is usually against the at-fault driver and vehicle owner, not the administrator.
How long do I have to sue?
Generally two years in California (California Courts) and Texas (Tex. Civ. Prac. & Rem. Code 16.003), and three years in Washington (RCW 4.16.080). A crash with a public vehicle starts a separate, earlier claim deadline, covered above.
Can I check my claim status online?
Yes. Sedgwick says mySedgwick shows claim status and payment history.
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Related pages
Truck Insurance Claims · Truck insurance claims · Gallagher Bassett claims · North American Risk Services claims · Hit by a City of Los Angeles vehicle · Law Blog
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Sources
- Sedgwick, About us
- Sedgwick, Auto liability claims
- Sedgwick, Help with my claim
- Cal. Gov. Code 911.2
- Tex. Civ. Prac. & Rem. Code 101.101
- RCW 4.96.020
- Cal. Labor Code 3852
- 49 CFR 387.9
- California DMV, Insurance requirements
- Cal. Code of Regulations, title 10, section 2695.2
- Cal. Code of Regulations, title 10, section 2695.7
- WAC 284-30-360
- Texas Department of Insurance, Accident not your fault?
- California Courts Self-Help, Statute of limitations
- Tex. Civ. Prac. & Rem. Code chapter 16 (16.003)
- RCW 4.16.080
Important: This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Laws change and every case is different; talk to a lawyer about your own situation. Attorney advertising. Prior results do not guarantee a similar outcome. You owe no fees or costs unless we win. Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou. Last reviewed: 2026-11-12.