Canal Insurance Company is a Greenville, South Carolina insurer that sells commercial auto and trucking coverage nationwide (Canal). If a truck it insures hit you, Canal’s claims line is 888-247-4424, which it says is answered by a live representative 24 hours a day, 365 days a year (Canal claims). Beverly Law does not work for or with Canal Insurance.
Questions about your injury case?
Leave your name and phone. We call you back today, in English or Spanish, and the consultation is free.
Free consultation · English y Español · No fees or costs unless we win
Who is Canal Insurance Company?
Canal’s site describes commercial auto and trucking insurance for operations nationwide, with an “Express” product for fleets of 1 to 10 trucks, a “Fleet” product for 11 or more, and freight, cargo and physical damage coverage. Its mailing address is PO Box 7 in Greenville. The Missouri Department of Insurance lists Canal under NAIC number 10464 and shows it writing commercial auto liability for bodily injury and property damage, medical payments and uninsured motorist coverage (Missouri DOI).
Because many Canal customers are small fleets, the driver who hit you may also be the owner of the trucking company. That changes little about the claim itself, but it can mean the business has few employees and one main policy.
How do I report a claim to Canal?
Call 888-247-4424. Canal also has an online loss report and lists 800-452-6911 and PO Box 7, Greenville, SC 29602 on that page (Canal report a loss). Gather:
- The trucking company’s name and USDOT number from SAFER.
- The truck, trailer and policy numbers if you have them.
- The police report number, date and location.
- Photos and witness names.
Ask for the claim number and the adjuster’s direct line, and confirm by email. If Canal sends a property adjuster about your car, ask whether a different person will handle the injury part of the claim, and keep the two claim numbers separate in your notes. Keep receipts for towing, a rental car and anything you paid out of pocket.
What does Canal’s rapid response team do?
Canal’s claims page describes a Rapid Response Team that investigates catastrophic-injury accidents on scene nationwide, in-house legal counsel that advises adjusters, a physical damage and cargo unit, an environmental team for spills, a special investigations unit and a subrogation team.
If you were badly hurt, assume the trucking side began collecting evidence at the scene. You should do the same: photographs, the names of everyone who stopped, your medical records, and a written timeline. Do not wait to ask that the truck’s data and video be kept. Some systems record over old footage on a schedule.
What records should be preserved?
Carriers must keep an accident register for three years (49 CFR 390.15), but driver logs and supporting documents only six months (49 CFR 395.8). After a fatal crash, or one where the driver is cited and someone is taken for treatment or a vehicle is towed, the carrier generally must test the driver for alcohol and drugs (49 CFR 382.303). A written preservation request to the carrier and Canal should name the logs, electronic logging data, camera footage, dispatch messages, test results and the driver’s file.
Free case review
Tell us what happened and where the claim stands. Our team reviews it and explains your options. You owe no fees or costs unless we win.
How much insurance will the truck have?
For most interstate for-hire trucks hauling general freight at 10,001 pounds or more, federal rules require at least $750,000 in liability coverage, $1 million for oil and hazardous materials generally, and $5 million for certain hazardous materials hauled in bulk (49 CFR 387.9). Ask in writing for the limits of every policy that may apply, including any excess policy with another company.
What claim rules apply in California, Texas and Washington?
California’s fair claims regulations protect third-party claimants (10 CCR 2695.2). Insurers generally must answer your communications within 15 calendar days (10 CCR 2695.5) and accept or deny within 40 calendar days of proof of claim, explaining in writing every 30 days if more time is needed (10 CCR 2695.7). Washington generally requires acknowledgment within 10 business days (WAC 284-30-360). In Texas, the Department of Insurance recommends getting any refusal explained in writing (TDI). Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou.
What to do now
- Get medical care right away and follow up.
- Note the carrier name, USDOT number and truck number.
- Report the claim at 888-247-4424.
- Keep your first conversation to the basic facts.
- Send a preservation letter for logs, data, video and test results.
- Request every policy limit in writing.
- Talk to a lawyer before signing anything.
Talk to Beverly Law about a Canal claim
Free case reviews in English or Spanish: (310) 552-6959. You owe no fees or costs unless we win. Read our other truck insurance claims guides.
Common questions
What is Canal Insurance’s claims phone number?
888-247-4424, which Canal says is answered live 24/7, 365 days a year.
Where is Canal Insurance located?
Greenville, South Carolina. Its mailing address is PO Box 7, Greenville, SC 29602.
Does Canal insure small trucking companies?
Yes. Canal lists an Express product for fleets of 1 to 10 trucks.
How long do I have to sue?
Generally two years in California (California Courts) and Texas (Tex. Civ. Prac. & Rem. Code 16.003), and three years in Washington (RCW 4.16.080). If another vehicle belonged to a city, county or state, an administrative claim with a much shorter deadline comes first.
Should I talk to Canal’s adjuster without a lawyer?
You can report the claim yourself. For a serious injury, it is wise to get legal advice before a recorded statement or any settlement talk.
Ask a question
Not ready to call? Write your question and a member of our team answers you. No cost and no commitment.
Truck Insurance Claims — Beverly Law
Free case review. We gather the records, deal with the insurance company and keep you informed in English or Spanish. You owe no fees or costs unless we win.
Related pages
Truck Insurance Claims · Truck insurance claims · Northland Insurance claims · Occidental Fire and Casualty claims · How long does a truck accident lawsuit take? · Law Blog
Talk to our team today
Leave your name and phone and tell us in one line what you need.
Sources
- Canal Insurance, Claims services
- Canal Insurance, About us
- Canal Insurance, Report a loss
- Missouri Department of Insurance, Canal Insurance Company record
- 49 CFR 387.9
- 49 CFR 382.303
- 49 CFR 390.15
- 49 CFR 395.8
- FMCSA, SAFER Company Snapshot
- Cal. Code of Regulations, title 10, section 2695.2
- Cal. Code of Regulations, title 10, section 2695.5
- Cal. Code of Regulations, title 10, section 2695.7
- WAC 284-30-360
- Texas Department of Insurance, Accident not your fault?
- California Courts Self-Help, Statute of limitations
- Tex. Civ. Prac. & Rem. Code chapter 16 (16.003)
- RCW 4.16.080
Important: This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Laws change and every case is different; talk to a lawyer about your own situation. Attorney advertising. Prior results do not guarantee a similar outcome. You owe no fees or costs unless we win. Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou. Last reviewed: 2026-11-12.