Hurt at Walmart or by a Walmart truck?
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At the store
- Tell a manager and ask that an incident report be made. Ask for the claim ID; Walmart’s Claims Connect portal asks for the claim ID given when the claim was opened at the store.
- Photograph what you slipped on or what fell, the area, any sign (or the lack of one), your shoes and your injuries.
- Get names and phone numbers of witnesses, including employees who helped.
- Do not guess about what happened or say you are fine. Describe the facts.
The same day and the next week
- Get medical care the same day, even if you think it is minor. Gaps in treatment are the first thing Walmart points to.
- Keep every bill, receipt and work note.
- Have a lawyer send a written demand to keep the video, the incident report and the floor inspection records.
- Write down what you remember while it is fresh.
When Walmart’s claims company calls
Walmart Claims Services, Inc. is the casualty claims administrator for Walmart and its insurance carriers, and in some places it does business as Claims Management, Inc. The adjuster works for Walmart. You can say you will follow up in writing. Do not give a recorded statement, do not sign a broad medical authorization, and do not accept a quick check before you know how you will heal.
Can I get the Walmart surveillance video?
Walmart usually does not hand video to a customer who asks. A lawyer can send a preservation demand right away and get the video through the claim or, if a lawsuit is filed, through a formal request. Footage nobody asks for can be recorded over.
Who handles your case
Michael Shemtoub founded Beverly Law in 2008 and has been licensed in California since 2007; he is also licensed in Washington. He is admitted in the U.S. District Courts for the Central and Northern Districts of California, where many Walmart cases end up after removal, and has tried cases to verdict. Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou. Hurt in another state? Call us anyway. If we cannot take the case, we will help you find a lawyer licensed where you were hurt, at no cost to you.
Common questions
Should I fill out a Walmart incident report?
Yes, make sure one is made and ask for the claim ID. Keep your description short and factual, and ask for a copy or a photo of it.
Should I talk to Walmart Claims Services?
You can confirm basic facts, but avoid a recorded statement and do not sign anything until you have talked to a lawyer. The adjuster works for Walmart.
What if I did not report the fall before leaving?
Report it as soon as you can, in writing, and get medical care. A late report is not fatal, but it gives Walmart an argument, so gather receipts and photos that place you in the store.
Walmart injury lawyer · Beverly Law
Hurt at a Walmart store, in its parking lot or by a Walmart truck in California, Texas or Washington? Talk to a lawyer before you talk to Walmart’s claims company. Free, confidential, English or Spanish. You owe no fees or costs unless we win.
Related pages
All Walmart injury questions · Can I Sue Walmart If I Slip and Fall? · How Much Does Walmart Pay for a Slip and Fall? · How Long Does It Take to Settle a Slip and Fall Case With Walmart? · Does Walmart Usually Settle Out of Court? · Who Handles Injury Claims for Walmart? Walmart Claims Services Explained · Can You Sue Walmart for Falling Merchandise? · Walmart Parking Lot Accidents: Who Is Liable? · Hit by a Walmart Truck? What to Do and Who Pays · How Much of a Walmart Settlement Will I Actually Keep? · How Long Do You Have to Sue Walmart After an Injury? · Walmart falls in California · Walmart falls in Texas · Walmart falls in Washington · All store falls
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Sources
Important: This page is general information, not legal advice, and reading it does not create an attorney-client relationship. Beverly Law is not affiliated with Walmart; the name is used only to identify where an injury happened. Case summaries describe other people’s cases from the public sources listed; they are not Beverly Law results, and prior results do not guarantee a similar outcome. Attorney advertising. Last reviewed: November 12, 2026.