Sentry Select Insurance Claims After a Truck Crash

Sentry Select Insurance Company is part of the Sentry Insurance Group, based at 1800 North Point Drive in Stevens Point, Wisconsin, and writes commercial auto among other lines (Missouri DOI). If a vehicle a Sentry company insures hit you, Sentry’s claims page lets non-customers “report as guest,” and it lists 800-473-6879 (Sentry claims). Beverly Law does not work for or with Sentry.

Who is Sentry Select Insurance Company?

Sentry says it has been in business since 1904, began as Hardware Dealers Mutual Fire Insurance Company of Wisconsin, is a mutual insurance company, and is based in Stevens Point (Sentry). Its transportation unit distributes long-haul truck insurance through a select group of independent agents who focus on trucking.

The Illinois Department of Insurance lists Sentry Select (NAIC 21180) in the Sentry Insurance Group with Dairyland Insurance Company and Viking Insurance Company of Wisconsin (Illinois DOI). Missouri’s record shows Sentry Select writing commercial auto liability, workers’ compensation, other liability and private passenger auto.

How do I report a claim if I am not a Sentry customer?

Sentry’s claims page has a “Report as guest” option for people “involved in an incident with one of our customers.” It also lets anyone with a claim number and incident date check status. The page lists 800-473-6879 as its contact number.

Before you report, gather:

• The trucking company’s name and USDOT number from SAFER.
• The driver’s name and the policy number, if exchanged.
• The police report number, date and location.
• Photos of the vehicles, scene and injuries.

Write down the claim number Sentry assigns and the adjuster’s name.

Why do so many people search for Sentry claims?

Sentry writes workers’ compensation as well as auto coverage, so people searching for its claims number include policyholders and injured workers. This page is for the person hurt by a vehicle a Sentry company insures. If you were hurt at work and Sentry is your employer’s comp carrier, you may have two claims: comp benefits, and an injury claim against another at-fault driver.

California says a comp claim does not affect the right to sue a third party other than the employer (Labor Code 3852). Texas lets an injured employee pursue a liable third party while also claiming comp (Labor Code 417.001). Washington lets the worker elect to seek damages from a third person not in the same employ (RCW 51.24.030).

What should I expect from the adjuster?

Expect questions about how the crash happened and a request for medical records. You can give the basic facts and put the rest in writing. Limit any medical authorization to the injuries from this crash. Ask in writing for the liability limits; most interstate for-hire freight trucks of 10,001 pounds or more must carry at least $750,000 (49 CFR 387.9). Driver logs only have to be kept for six months (49 CFR 395.8), so send a preservation request early.

What evidence should I collect myself?

The trucking company and its insurer will build their own file. Build yours at the same time. Keep a daily log of pain, sleep and missed work. Save every bill, receipt and pharmacy record. Ask for copies of any photos the police took and the names of officers who responded. If there were cameras at nearby businesses or on the truck, ask in writing that the footage be kept. Write down what the truck driver said at the scene, word for word if you can. These details are easy to forget and hard to rebuild months later, when an adjuster is asking for proof.

What claim rules apply in California, Texas and Washington?

California’s fair claims rules apply to third-party claimants (10 CCR 2695.2), and insurers generally must accept or deny within 40 calendar days of proof of claim or explain in writing every 30 days (10 CCR 2695.7). Washington generally requires acknowledgment within 10 business days (WAC 284-30-360). In Texas, get any refusal explained in writing (TDI). Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou.

What to do now

1. Get medical care and keep the records.
2. Note the trucking company, USDOT number and truck number.
3. Report through Sentry’s guest option or call 800-473-6879.
4. Keep the claim number and adjuster’s contact.
5. If you were working, report the injury to your employer too.
6. Send a preservation letter for logs and video.
7. Talk to a lawyer before signing a release.

Talk to us about a Sentry claim

For a free review of your injury claim in English or Spanish, call (310) 552-6959. You owe no fees or costs unless we win. See our other truck insurance claims guides.

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Important: This page is general information, not legal advice, and reading it does not create an attorney-client relationship with Beverly Law. Laws change and every case is different; talk to a lawyer about your own situation. Attorney advertising. Prior results do not guarantee a similar outcome. You owe no fees or costs unless we win. Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou. Last reviewed: 2026-11-12.