Hurt at Walmart or by a Walmart truck?
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What the adjuster does
- Gets your account of the fall, often in a recorded statement.
- Asks for medical authorizations that can reach years of past records, looking for prior injuries.
- Reviews the store’s incident report, video and inspection logs, which you do not see.
- Decides whether to deny the claim or make an offer.
Claims Connect
Walmart runs an online claim portal called Claims Connect. To sign in, you enter the claim ID and the phone number or email you gave when the claim was opened at the store or club. That is one more reason to get the claim ID before you leave the store.
How to protect your claim
- Keep communication in writing.
- Do not give a recorded statement before talking to a lawyer.
- Do not sign a broad medical authorization; records can be sent directly for the dates and injuries that matter.
- Do not cash a check or sign a release until you know the full extent of the injury. A release ends the claim.
- Watch your deadline to sue. Talks with the adjuster do not stop it.
Who handles your case
Michael Shemtoub founded Beverly Law in 2008 and has been licensed in California since 2007; he is also licensed in Washington. He is admitted in the U.S. District Courts for the Central and Northern Districts of California, where many Walmart cases end up after removal, and has tried cases to verdict. Texas cases are handled by the firm’s Texas-licensed attorneys, Joyce Ondich and John Efstathiou. Hurt in another state? Call us anyway. If we cannot take the case, we will help you find a lawyer licensed where you were hurt, at no cost to you.
Common questions
Is Claims Management Inc. the same as Walmart?
It is Walmart’s claims administrator. Walmart’s privacy notice says Walmart Claims Services, Inc. does business as Claims Management, Inc. in some locations and administers claims for Walmart and its insurance carriers.
Does Walmart have insurance for injury claims?
Walmart’s notice refers to Walmart’s insurance carriers, and Walmart Claims Services handles claims for them as well. Either way, the person you deal with works for Walmart.
Walmart injury lawyer · Beverly Law
Hurt at a Walmart store, in its parking lot or by a Walmart truck in California, Texas or Washington? Talk to a lawyer before you talk to Walmart’s claims company. Free, confidential, English or Spanish. You owe no fees or costs unless we win.
Related pages
All Walmart injury questions · Can I Sue Walmart If I Slip and Fall? · How Much Does Walmart Pay for a Slip and Fall? · How Long Does It Take to Settle a Slip and Fall Case With Walmart? · Does Walmart Usually Settle Out of Court? · What to Do If You Get Hurt at Walmart · Can You Sue Walmart for Falling Merchandise? · Walmart Parking Lot Accidents: Who Is Liable? · Hit by a Walmart Truck? What to Do and Who Pays · How Much of a Walmart Settlement Will I Actually Keep? · How Long Do You Have to Sue Walmart After an Injury? · Walmart falls in California · Walmart falls in Texas · Walmart falls in Washington · All store falls
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Sources
Important: This page is general information, not legal advice, and reading it does not create an attorney-client relationship. Beverly Law is not affiliated with Walmart; the name is used only to identify where an injury happened. Case summaries describe other people’s cases from the public sources listed; they are not Beverly Law results, and prior results do not guarantee a similar outcome. Attorney advertising. Last reviewed: November 12, 2026.