Providence Holy Cross Medical Center malpractice claims: inspection records, Medicare ratings and deadlines

Who runs Providence Holy Cross Medical Center and which deadline applies

Providence Holy Cross Medical Center is a private hospital (licensed to a nonprofit corporation). For a malpractice claim against it, the deadline is generally one year from when you discovered the injury or three years from the injury, whichever comes first (Code of Civil Procedure 340.5), and the hospital must get at least 90 days’ written notice before a lawsuit is filed (Code of Civil Procedure 364). See which deadline applies to you.

Many doctors who work in hospitals, including emergency physicians and radiologists, are independent contractors rather than hospital employees. A hospital can still be responsible for their mistakes when the patient looked to the hospital for care and was not told the doctor was not its employee (Mejia v. Community Hospital of San Bernardino), and a hospital has its own duty to use reasonable care in deciding which doctors may practice there (Elam v. College Park Hospital).

State health department records, 2023 to 2026

The California Department of Public Health (CDPH) lists 107 complaints and facility-reported incidents for Providence Holy Cross Medical Center from 2023 through 2026 in its Cal Health Find ↗ database: 57 complaints from the public and 50 incidents the hospital reported itself. CDPH marked 14 of them “substantiated with deficiencies,” meaning the department substantiated the allegation and cited the hospital for not meeting at least one requirement.

Inspection findings

These are the most recent CDPH inspections of Providence Holy Cross Medical Center that ended with at least one cited deficiency, with the requirement each one cited, as listed in Cal Health Find ↗. A citation means inspectors found the hospital did not meet that requirement on that visit.

• 06/05/2023 (Certification): Contracted services; Infection control program; Infection control surveillance, prevention; Infection prevention control abx stewardship; Operating room policies; Supervision of contract staff

Medicare quality data

Medicare publishes quality measures for Providence Holy Cross Medical Center on Care Compare ↗. Infection results are standardized infection ratios compared with a national benchmark (Medicare infection data), and the sepsis figure is the SEP-1 measure (Medicare timely and effective care data).

• Overall Medicare star rating: 4 out of 5.
• Central line bloodstream infections: No Different than National Benchmark (ratio 1.091, 10/01/2024 to 09/30/2025)
• Catheter urinary tract infections: No Different than National Benchmark (ratio 1.258, 10/01/2024 to 09/30/2025)
• Surgical site infections, colon surgery: No Different than National Benchmark (ratio 0.691, 10/01/2024 to 09/30/2025)
• Surgical site infections, abdominal hysterectomy: No Different than National Benchmark (ratio 0.638, 10/01/2024 to 09/30/2025)
• MRSA bloodstream infections: No Different than National Benchmark (ratio 0.947, 10/01/2024 to 09/30/2025)
• C. difficile infections: Better than the National Benchmark (ratio 0.404, 10/01/2024 to 09/30/2025)
• Patient safety and adverse events composite (PSI 90): No Different Than the National Value (07/01/2022 to 06/30/2024)
• Pressure ulcer rate (PSI 03): No Different Than the National Rate (07/01/2022 to 06/30/2024)
• Deaths among surgical patients with serious treatable complications (PSI 04): No Different Than the National Rate (07/01/2022 to 06/30/2024)
• Severe sepsis and septic shock patients who received appropriate care (SEP-1): 79% of 186 patients, 10/01/2024 to 09/30/2025.
• Median time in the emergency department before leaving: 154 minutes.
• Medicare Hospital-Acquired Condition payment reduction (fiscal year 2026): No.

Records like these show what regulators found. They do not decide whether a particular patient’s care was negligent; that depends on the patient’s own records and on testimony from medical witnesses about the standard of care.

What to do if you were hurt at this hospital

Ask for your complete records in writing. California patients and their representatives can inspect records within 5 working days of a written request and get copies within 15 days (Health and Safety Code 123110). Write down dates, names and what you were told while you still remember. Do not sign anything from the hospital’s insurer before talking to a lawyer.

Common hospital claims include missed sepsis, a stroke missed in the emergency room, medication errors, objects left after surgery, bed sores and deaths. Hospitals must report some serious events to the state, such as surgery on the wrong body part, a foreign object left after surgery and a stage 3 or 4 pressure ulcer acquired after admission (Health and Safety Code 1279.1).

Michael Shemtoub founded Beverly Law in 2008 and has been licensed to practice law in California since 2007. He earned his law degree at UC Hastings, is admitted to practice in the U.S. District Courts for the Central and Northern Districts of California, and has tried cases to verdict. As the firm’s managing attorney, he oversees its cases.

Common questions

Related pages

Los Angeles County hospital records · California Medical Malpractice Statute of Limitations · Sent Home From the ER and Got Worse · Hospital Missed Sepsis in California

Important: This page is general information about California law, not legal advice, and reading it does not create an attorney-client relationship. Deadlines and damage limits depend on the facts of each case; talk to a lawyer about yours. MICRA amounts are for judgments, awards and settlements in 2026. Last reviewed: November 5, 2026.