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State record since 2023
| Since January 1, 2023 | Count |
|---|---|
| Visits by state licensing | 31 |
| Complaint investigation visits | 23 |
| Complaints investigated | 14 |
| Complaints with a substantiated allegation | 3 |
| Substantiated allegations | 4 |
| Type A citations from complaints | 1 |
| Type B citations from complaints | 3 |
| Type A citations from inspections and other visits (state 5-year total) | 4 |
Source: CDSS Care Facility Search, facility 198603383. The state publishes Type A citations from inspections and other visits only as a 5-year total, so that row is not limited to 2023.
Complaint investigations
| Received | Closed | Finding | Allegations substantiated | Type A | Type B | State control number |
|---|---|---|---|---|---|---|
| August 24, 2026 | October 27, 2026 | Unsubstantiated | 0 of 3 | 0 | 0 | 28-AS-20260824123004 |
| June 29, 2026 | October 14, 2026 | Unsubstantiated | 0 of 6 | 0 | 0 | 28-AS-20260629210807 |
| March 24, 2025 | February 27, 2026 | Substantiated | 2 of 8 | 1 | 1 | 28-AS-20250324101021 |
| February 7, 2025 | January 29, 2026 | Unsubstantiated | 0 of 5 | 0 | 0 | 28-AS-20250207091124 |
| December 18, 2025 | January 28, 2026 | Unsubstantiated | 0 of 1 | 0 | 0 | 28-AS-20251218115912 |
| August 19, 2025 | January 22, 2026 | Unsubstantiated | 0 of 3 | 0 | 0 | 28-AS-20250819141728 |
| May 22, 2025 | August 8, 2025 | Unsubstantiated | 0 of 1 | 0 | 0 | 28-AS-20250522082507 |
| June 10, 2025 | July 11, 2025 | Unsubstantiated | 0 of 4 | 0 | 0 | 28-AS-20250610144343 |
| June 3, 2025 | July 10, 2025 | Unsubstantiated | 0 of 1 | 0 | 0 | 28-AS-20250603080828 |
| June 9, 2025 | June 26, 2025 | Unsubstantiated | 0 of 2 | 0 | 0 | 28-AS-20250609145039 |
| March 4, 2024 | July 9, 2024 | Unsubstantiated | 0 of 1 | 0 | 0 | 28-AS-20240304141910 |
| August 18, 2022 | June 18, 2024 | Substantiated | 1 of 7 | 0 | 1 | 28-AS-20220818172814 |
| July 14, 2022 | May 1, 2024 | Unsubstantiated | 0 of 11 | 0 | 0 | 28-AS-20220714141442 |
| February 28, 2024 | March 8, 2024 | Substantiated | 1 of 1 | 0 | 1 | 28-AS-20240228132910 |
Each complaint’s state report, with the allegations and the citations, is on the facility’s CDSS Care Facility Search page under Reports.
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We read the state licensing record and what happened with you, and tell you plainly whether there is a case. You owe no fees or costs unless we win.
What the state record means
- Type A citation: the state’s form defines these as violations “that if not corrected, have a direct and immediate risk to the health, safety or personal rights of clients in care” (CDSS form LIC 9099).
- Type B citation: violations that, without correction, could become a risk to residents, or recordkeeping violations that affect their care (LIC 9099).
- Substantiated: the state found the complaint “represents factual events that require action by the licensee, the Department, or other agencies.” Unsubstantiated means the evidence was not enough to compel further action; it does not mean the event did not happen. Unfounded means the complaint was without merit (CDSS PIN 19-01-CCLD).
If a resident was hurt
A resident, or the family after a death, can bring negligence and wrongful death claims against an assisted living home, and an elder abuse claim when the neglect or abuse was reckless, oppressive, fraudulent or malicious, which allows added remedies, including attorney fees (Welfare and Institutions Code 15657). The state licensing file, the resident’s records and the home’s incident reports are usually the core evidence. Talk to a Los Angeles assisted living abuse lawyer →
How to report a problem
Call the Community Care Licensing complaint hotline at 1-844-538-8766 or file online at complaints.ccld.dss.ca.gov. Your name stays anonymous unless you give permission to use it, and the local licensing office makes an unannounced visit to investigate within 10 days of receiving the complaint (CDSS). If someone is in danger, call 911.
Questions families ask
Has Terraces at Via Verde-A Memory Care Community, the been cited by the state?
Since January 2023, complaint investigations at Terraces at Via Verde-A Memory Care Community, the led to 1 Type A and 3 Type B citations, and 3 of 14 complaints had a substantiated allegation, according to the California Department of Social Services.
How do I file a complaint about an assisted living home in California?
Call the Community Care Licensing complaint hotline at 1-844-538-8766 or file online at complaints.ccld.dss.ca.gov. Your name stays anonymous unless you give permission to use it.
Can you sue an assisted living facility for neglect in California?
Yes. A resident, or the family after a death, can bring negligence and wrongful death claims, and an elder abuse claim when the neglect or abuse was reckless, oppressive, fraudulent or malicious. Beverly Law offers a free consultation, and you owe no fees or costs unless we win.
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Assisted living abuse lawyer in San Dimas — Beverly Law
If your loved one was hurt at an assisted living home in San Dimas, talk to a California elder abuse attorney. Free, confidential, English or Spanish. You owe no fees or costs unless we win.
Related pages
All Los Angeles County assisted living records · Assisted living abuse lawyer · Los Angeles County nursing homes
Sources
Important: This page reports public records from the California Department of Social Services, Community Care Licensing Division (state data file dated November 1, 2026). A complaint or citation is the state’s finding at the time; facilities can correct deficiencies and appeal. Beverly Law has not inspected this facility, and this page is not legal advice. Last updated: November 2, 2026.