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Jasmin Terrace at El Molino (Pasadena): State Complaints and Citations

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Pasadena · License 197607655 · 206 beds
Jasmin Terrace at El Molino is a 206-bed residential care facility for the elderly (assisted living) in Pasadena, licensed by the California Department of Social Services. Since January 2023, state licensing investigated 23 complaints there; 6 had at least one allegation substantiated (9 substantiated allegations in all), and complaint investigations led to 6 Type A citations, the category for an immediate risk to residents. In Los Angeles County, 26% of licensed assisted living homes had a substantiated complaint in that period.

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Facility
Jasmin Terrace at El Molino
Address
245 S. El Molino Ave., Pasadena, CA 91101
Licensee
V & E Management, LLC
State license number
197607655
Licensed beds
206
License status
Licensed
Last state visit
October 8, 2026

State record since 2023

Since January 1, 2023Count
Visits by state licensing37
Complaint investigation visits25
Complaints investigated23
Complaints with a substantiated allegation6
Substantiated allegations9
Type A citations from complaints6
Type B citations from complaints3
Type A citations from inspections and other visits (state 5-year total)7

Source: CDSS Care Facility Search, facility 197607655. The state publishes Type A citations from inspections and other visits only as a 5-year total, so that row is not limited to 2023.

Complaint investigations

ReceivedClosedFindingAllegations substantiatedType AType BState control number
October 5, 2026October 30, 2026Substantiated2 of 22028-AS-20261005185310
September 1, 2026October 12, 2026Unsubstantiated0 of 20028-AS-20260901145139
July 17, 2026October 2, 2026Unsubstantiated0 of 40028-AS-20260717095726
September 24, 2025January 26, 2026Unsubstantiated0 of 20028-AS-20250924204158
August 13, 2025August 28, 2025Unsubstantiated0 of 10028-AS-20250813111621
July 29, 2025August 12, 2025Substantiated1 of 20128-AS-20250729153617
July 11, 2025July 25, 2025Unsubstantiated0 of 20028-AS-20250711143825
February 20, 2025March 13, 2025Unsubstantiated0 of 30028-AS-20250220121232
November 6, 2024November 22, 2024Unfounded0 of 10028-AS-20241106154510
June 4, 2024November 22, 2024Substantiated1 of 11028-AS-20240604123448
June 20, 2024September 10, 2024Unsubstantiated0 of 10028-AS-20240620150052
June 21, 2024August 28, 2024Unsubstantiated0 of 10028-AS-20240621152618
June 10, 2024August 6, 2024Unsubstantiated0 of 30028-AS-20240610091426
January 11, 2024May 14, 2024Unsubstantiated0 of 10028-AS-20240111160546
October 24, 2023December 5, 2023Unsubstantiated0 of 10028-AS-20231024124234
March 6, 2023November 6, 2023Substantiated2 of 22028-AS-20230306144748
October 16, 2023October 31, 2023Unsubstantiated0 of 10028-AS-20231016153749
August 28, 2023September 19, 2023Unsubstantiated0 of 10028-AS-20230828111941
June 1, 2022August 21, 2023Unsubstantiated0 of 10028-AS-20220601164319
January 13, 2023March 21, 2023Unsubstantiated0 of 20028-AS-20230113110129
January 4, 2022March 10, 2023Substantiated2 of 30228-AS-20220104133920
January 12, 2023March 2, 2023Unsubstantiated0 of 20028-AS-20230112164253
March 3, 2021February 7, 2023Substantiated1 of 31028-AS-20210303163807

Each complaint’s state report, with the allegations and the citations, is on the facility’s CDSS Care Facility Search page under Reports.

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What the state record means

  • Type A citation: the state’s form defines these as violations “that if not corrected, have a direct and immediate risk to the health, safety or personal rights of clients in care” (CDSS form LIC 9099).
  • Type B citation: violations that, without correction, could become a risk to residents, or recordkeeping violations that affect their care (LIC 9099).
  • Substantiated: the state found the complaint “represents factual events that require action by the licensee, the Department, or other agencies.” Unsubstantiated means the evidence was not enough to compel further action; it does not mean the event did not happen. Unfounded means the complaint was without merit (CDSS PIN 19-01-CCLD).

If a resident was hurt

A resident, or the family after a death, can bring negligence and wrongful death claims against an assisted living home, and an elder abuse claim when the neglect or abuse was reckless, oppressive, fraudulent or malicious, which allows added remedies, including attorney fees (Welfare and Institutions Code 15657). The state licensing file, the resident’s records and the home’s incident reports are usually the core evidence. Talk to a Los Angeles assisted living abuse lawyer →

How to report a problem

Call the Community Care Licensing complaint hotline at 1-844-538-8766 or file online at complaints.ccld.dss.ca.gov. Your name stays anonymous unless you give permission to use it, and the local licensing office makes an unannounced visit to investigate within 10 days of receiving the complaint (CDSS). If someone is in danger, call 911.

Questions families ask

Has Jasmin Terrace at El Molino been cited by the state?

Since January 2023, complaint investigations at Jasmin Terrace at El Molino led to 6 Type A and 3 Type B citations, and 6 of 23 complaints had a substantiated allegation, according to the California Department of Social Services.

How do I file a complaint about an assisted living home in California?

Call the Community Care Licensing complaint hotline at 1-844-538-8766 or file online at complaints.ccld.dss.ca.gov. Your name stays anonymous unless you give permission to use it.

Can you sue an assisted living facility for neglect in California?

Yes. A resident, or the family after a death, can bring negligence and wrongful death claims, and an elder abuse claim when the neglect or abuse was reckless, oppressive, fraudulent or malicious. Beverly Law offers a free consultation, and you owe no fees or costs unless we win.

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Related pages

All Los Angeles County assisted living records · Assisted living abuse lawyer · Los Angeles County nursing homes

Sources

  1. CDSS Care Facility Search: Jasmin Terrace at El Molino (197607655)
  2. CDSS form LIC 9099 (citation types)
  3. CDSS PIN 19-01-CCLD (complaint findings)
  4. CDSS Community Care Licensing complaint hotline

Important: This page reports public records from the California Department of Social Services, Community Care Licensing Division (state data file dated November 1, 2026). A complaint or citation is the state’s finding at the time; facilities can correct deficiencies and appeal. Beverly Law has not inspected this facility, and this page is not legal advice. Last updated: November 2, 2026.

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