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Victor Royale, LLC (Glendale): State Complaints and Citations

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Glendale · License 197608401 · 60 beds
Victor Royale, LLC is a 60-bed residential care facility for the elderly (assisted living) in Glendale, licensed by the California Department of Social Services. Since January 2023, state licensing investigated 53 complaints there; 12 had at least one allegation substantiated (15 substantiated allegations in all), and complaint investigations led to 4 Type A citations, the category for an immediate risk to residents. In Los Angeles County, 26% of licensed assisted living homes had a substantiated complaint in that period.

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Facility
Victor Royale, LLC
Address
120 E. Laurel Street, Glendale, CA 91205
Licensee
Victor Royale, LLC.
State license number
197608401
Licensed beds
60
License status
Licensed
Last state visit
July 14, 2026

State record since 2023

Since January 1, 2023Count
Visits by state licensing69
Complaint investigation visits61
Complaints investigated53
Complaints with a substantiated allegation12
Substantiated allegations15
Type A citations from complaints4
Type B citations from complaints10
Type A citations from inspections and other visits (state 5-year total)4

Source: CDSS Care Facility Search, facility 197608401. The state publishes Type A citations from inspections and other visits only as a 5-year total, so that row is not limited to 2023.

Complaint investigations

ReceivedClosedFindingAllegations substantiatedType AType BState control number
June 16, 2026October 19, 2026Unsubstantiated0 of 10031-AS-20260616081917
May 26, 2026August 25, 2026Unsubstantiated0 of 10031-AS-20260526081840
July 8, 2026July 24, 2026Unsubstantiated0 of 70031-AS-20260708124426
February 12, 2026July 14, 2026Unsubstantiated0 of 60031-AS-20260212115722
May 14, 2026June 5, 2026Unsubstantiated0 of 10031-AS-20260514115940
May 8, 2026June 3, 2026Unsubstantiated0 of 20031-AS-20260508150247
May 5, 2026June 3, 2026Unsubstantiated0 of 10031-AS-20260505145705
October 19, 2025May 29, 2026Unsubstantiated0 of 10031-AS-20251019163417
April 7, 2026May 8, 2026Unsubstantiated0 of 10031-AS-20260407163830
March 19, 2026April 16, 2026Unsubstantiated0 of 10031-AS-20260319084844
February 19, 2026March 9, 2026Unsubstantiated0 of 10031-AS-20260219144529
July 7, 2025August 18, 2025Unsubstantiated0 of 10031-AS-20250707114722
December 10, 2024July 22, 2025Substantiated1 of 30131-AS-20241210105657
April 15, 2024July 22, 2025Unsubstantiated0 of 20031-AS-20240415113140
April 25, 2025May 21, 2025Unsubstantiated0 of 10031-AS-20250425083236
March 21, 2025April 29, 2025Unsubstantiated0 of 20031-AS-20250321150140
December 19, 2024April 22, 2025Unsubstantiated0 of 10031-AS-20241219161703
March 10, 2025March 25, 2025Substantiated1 of 11031-AS-20250310162358
April 18, 2024March 25, 2025Unsubstantiated0 of 20031-AS-20240418090205
March 5, 2024March 25, 2025Unsubstantiated0 of 30031-AS-20240305113301
November 4, 2024December 23, 2024Unsubstantiated0 of 20031-AS-20241104120214
June 11, 2024December 17, 2024Substantiated1 of 10131-AS-20240611095851
September 19, 2024October 11, 2024Unsubstantiated0 of 10031-AS-20240919171150
September 6, 2024October 4, 2024Unsubstantiated0 of 10031-AS-20240906090906
August 29, 2024September 12, 2024Unsubstantiated0 of 10031-AS-20240829110911
August 9, 2024September 12, 2024Unsubstantiated0 of 10031-AS-20240809150146
June 21, 2024July 16, 2024Unsubstantiated0 of 30031-AS-20240621085112
June 26, 2024June 28, 2024Substantiated1 of 11031-AS-20240626084154
June 4, 2024June 14, 2024Unsubstantiated0 of 20031-AS-20240604082740
March 20, 2024May 10, 2024Unsubstantiated0 of 10031-AS-20240320104246
January 16, 2024February 13, 2024Unsubstantiated0 of 10031-AS-20240116090846
January 22, 2024February 6, 2024Substantiated1 of 60131-AS-20240122122023
December 29, 2023January 9, 2024Unsubstantiated0 of 10031-AS-20231229095833
December 28, 2023January 9, 2024Unsubstantiated0 of 30031-AS-20231228163838
September 25, 2023December 18, 2023Substantiated1 of 20031-AS-20230925155857
August 29, 2023November 20, 2023Unsubstantiated0 of 50031-AS-20230829112003
October 4, 2023October 20, 2023Substantiated1 of 20131-AS-20231004153247
June 21, 2023October 19, 2023Unsubstantiated0 of 10031-AS-20230621160636
May 10, 2022October 18, 2023Substantiated3 of 42128-AS-20220510135636
February 10, 2023October 3, 2023Substantiated1 of 10128-AS-20230210163900
July 25, 2023August 29, 2023Substantiated1 of 20131-AS-20230725120049
November 18, 2022August 17, 2023Unsubstantiated0 of 20028-AS-20221118144931
May 30, 2023August 11, 2023Substantiated1 of 10131-AS-20230530082614
January 4, 2023June 13, 2023Unsubstantiated0 of 10028-AS-20230104081859
April 20, 2023May 3, 2023Unsubstantiated0 of 10031-AS-20230420141840
December 21, 2022April 12, 2023Unsubstantiated0 of 10028-AS-20221221141050
January 30, 2023April 6, 2023Unsubstantiated0 of 20028-AS-20230130154427
January 23, 2023April 6, 2023Substantiated2 of 20228-AS-20230123083331
June 14, 2021March 24, 2023Unsubstantiated0 of 40028-AS-20210614155032
March 1, 2021March 8, 2023Unsubstantiated0 of 70028-AS-20210301151101
December 8, 2022February 9, 2023Unsubstantiated0 of 10028-AS-20221208095540
October 26, 2022January 17, 2023Unsubstantiated0 of 10028-AS-20221026113558
October 28, 2022January 12, 2023Unsubstantiated0 of 10028-AS-20221028142050

Each complaint’s state report, with the allegations and the citations, is on the facility’s CDSS Care Facility Search page under Reports.

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What the state record means

  • Type A citation: the state’s form defines these as violations “that if not corrected, have a direct and immediate risk to the health, safety or personal rights of clients in care” (CDSS form LIC 9099).
  • Type B citation: violations that, without correction, could become a risk to residents, or recordkeeping violations that affect their care (LIC 9099).
  • Substantiated: the state found the complaint “represents factual events that require action by the licensee, the Department, or other agencies.” Unsubstantiated means the evidence was not enough to compel further action; it does not mean the event did not happen. Unfounded means the complaint was without merit (CDSS PIN 19-01-CCLD).

If a resident was hurt

A resident, or the family after a death, can bring negligence and wrongful death claims against an assisted living home, and an elder abuse claim when the neglect or abuse was reckless, oppressive, fraudulent or malicious, which allows added remedies, including attorney fees (Welfare and Institutions Code 15657). The state licensing file, the resident’s records and the home’s incident reports are usually the core evidence. Talk to a Los Angeles assisted living abuse lawyer →

How to report a problem

Call the Community Care Licensing complaint hotline at 1-844-538-8766 or file online at complaints.ccld.dss.ca.gov. Your name stays anonymous unless you give permission to use it, and the local licensing office makes an unannounced visit to investigate within 10 days of receiving the complaint (CDSS). If someone is in danger, call 911.

Questions families ask

Has Victor Royale, LLC been cited by the state?

Since January 2023, complaint investigations at Victor Royale, LLC led to 4 Type A and 10 Type B citations, and 12 of 53 complaints had a substantiated allegation, according to the California Department of Social Services.

How do I file a complaint about an assisted living home in California?

Call the Community Care Licensing complaint hotline at 1-844-538-8766 or file online at complaints.ccld.dss.ca.gov. Your name stays anonymous unless you give permission to use it.

Can you sue an assisted living facility for neglect in California?

Yes. A resident, or the family after a death, can bring negligence and wrongful death claims, and an elder abuse claim when the neglect or abuse was reckless, oppressive, fraudulent or malicious. Beverly Law offers a free consultation, and you owe no fees or costs unless we win.

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BEVERLY LAW · ELDER ABUSE ATTORNEYS

Assisted living abuse lawyer in Glendale — Beverly Law

If your loved one was hurt at an assisted living home in Glendale, talk to a California elder abuse attorney. Free, confidential, English or Spanish. You owe no fees or costs unless we win.

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Related pages

All Los Angeles County assisted living records · Assisted living abuse lawyer · Los Angeles County nursing homes

Sources

  1. CDSS Care Facility Search: Victor Royale, LLC (197608401)
  2. CDSS form LIC 9099 (citation types)
  3. CDSS PIN 19-01-CCLD (complaint findings)
  4. CDSS Community Care Licensing complaint hotline

Important: This page reports public records from the California Department of Social Services, Community Care Licensing Division (state data file dated November 1, 2026). A complaint or citation is the state’s finding at the time; facilities can correct deficiencies and appeal. Beverly Law has not inspected this facility, and this page is not legal advice. Last updated: November 2, 2026.

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