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Brittany House (Long Beach): State Complaints and Citations

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Long Beach · License 198320417 · 170 beds
Brittany House is a 170-bed residential care facility for the elderly (assisted living) in Long Beach, licensed by the California Department of Social Services. Since January 2023, state licensing investigated 56 complaints there; 27 had at least one allegation substantiated (39 substantiated allegations in all), and complaint investigations led to 9 Type A citations, the category for an immediate risk to residents. In Los Angeles County, 26% of licensed assisted living homes had a substantiated complaint in that period.

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Facility
Brittany House
Address
5401 E Centralia St, Long Beach, CA 90808
Licensee
Brittany Healthcare LLC
State license number
198320417
Licensed beds
170
License status
Licensed
Last state visit
October 13, 2026

State record since 2023

Since January 1, 2023Count
Visits by state licensing123
Complaint investigation visits103
Complaints investigated56
Complaints with a substantiated allegation27
Substantiated allegations39
Type A citations from complaints9
Type B citations from complaints43
Type A citations from inspections and other visits (state 5-year total)6

Source: CDSS Care Facility Search, facility 198320417. The state publishes Type A citations from inspections and other visits only as a 5-year total, so that row is not limited to 2023.

Complaint investigations

ReceivedClosedFindingAllegations substantiatedType AType BState control number
September 17, 2026October 20, 2026Substantiated1 of 30211-AS-20260917151807
June 22, 2026October 8, 2026Substantiated1 of 70211-AS-20260622101616
September 4, 2026October 1, 2026Unsubstantiated0 of 10011-AS-20260904110900
June 17, 2026October 1, 2026Unsubstantiated0 of 30111-AS-20260617125601
August 14, 2026September 23, 2026Unsubstantiated0 of 10011-AS-20260814110457
April 20, 2026September 3, 2026Substantiated1 of 50111-AS-20260420101450
May 28, 2026August 24, 2026Unsubstantiated0 of 10011-AS-20260528014815
July 14, 2026August 13, 2026Unsubstantiated0 of 30011-AS-20260714094134
December 1, 2025August 10, 2026Substantiated1 of 11011-AS-20251201153121
September 9, 2025July 2, 2026Substantiated2 of 20311-AS-20250909103914
April 10, 2026June 18, 2026Unsubstantiated0 of 10011-AS-20260410163410
October 1, 2025June 4, 2026Substantiated1 of 20211-AS-20251001083704
April 7, 2026May 28, 2026Unsubstantiated0 of 20011-AS-20260407093925
May 4, 2026May 26, 2026Unsubstantiated0 of 40011-AS-20260504144843
September 23, 2025May 21, 2026Substantiated1 of 10111-AS-20250923103558
January 14, 2026May 15, 2026Unsubstantiated0 of 30011-AS-20260114110524
January 7, 2026April 30, 2026Substantiated1 of 50311-AS-20260107161546
September 19, 2025April 24, 2026Unsubstantiated0 of 40011-AS-20250919104757
October 9, 2025April 3, 2026Unsubstantiated0 of 20011-AS-20251009083621
February 5, 2026April 2, 2026Unsubstantiated0 of 10011-AS-20260205092731
January 15, 2026March 26, 2026Unsubstantiated0 of 30011-AS-20260115151515
November 7, 2025February 6, 2026Substantiated4 of 62211-AS-20251107081717
January 12, 2026February 5, 2026Substantiated1 of 10111-AS-20260112122234
November 18, 2025February 4, 2026Substantiated2 of 21311-AS-20251118115055
November 3, 2025January 26, 2026Substantiated1 of 20111-AS-20251103083205
October 16, 2025January 20, 2026Unsubstantiated0 of 10011-AS-20251016152401
December 9, 2025January 13, 2026Unsubstantiated0 of 10011-AS-20251209091931
October 8, 2025December 26, 2025Substantiated2 of 20211-AS-20251008154333
October 15, 2025November 25, 2025Substantiated1 of 30211-AS-20251015105817
October 13, 2025November 21, 2025Substantiated1 of 10111-AS-20251013130805
October 6, 2025November 7, 2025Unsubstantiated0 of 20011-AS-20251006160920
July 8, 2025October 15, 2025Unsubstantiated0 of 30011-AS-20250708131324
January 24, 2025October 8, 2025Substantiated2 of 34011-AS-20250124110111
August 12, 2025September 18, 2025Unsubstantiated0 of 10011-AS-20250812125512
August 20, 2025September 15, 2025Substantiated2 of 20211-AS-20250820143555
August 14, 2025September 3, 2025Unsubstantiated0 of 10011-AS-20250814140557
December 16, 2024August 20, 2025Unsubstantiated0 of 60011-AS-20241216112039
December 17, 2024July 28, 2025Unsubstantiated0 of 30011-AS-20241217143234
September 9, 2024July 28, 2025Unsubstantiated0 of 40011-AS-20240909085113
July 19, 2024July 28, 2025Unsubstantiated0 of 90011-AS-20240719115501
June 24, 2025July 23, 2025Unsubstantiated0 of 10011-AS-20250624095034
April 1, 2025June 20, 2025Unsubstantiated0 of 10011-AS-20250401131451
April 18, 2025June 18, 2025Unsubstantiated0 of 30011-AS-20250418155530
January 24, 2025March 5, 2025Substantiated1 of 40111-AS-20250124134130
July 25, 2024February 12, 2025Substantiated2 of 60211-AS-20240725125526
October 22, 2024January 22, 2025Substantiated1 of 10111-AS-20241022210327
December 9, 2024January 17, 2025Substantiated1 of 60111-AS-20241209150447
July 11, 2024December 19, 2024Unsubstantiated0 of 10011-AS-20240711155146
October 31, 2024November 15, 2024Unsubstantiated0 of 10011-AS-20241031111836
June 24, 2024October 31, 2024Unsubstantiated0 of 40011-AS-20240624084818
June 11, 2024October 8, 2024Substantiated1 of 10111-AS-20240611084549
September 24, 2024October 3, 2024Substantiated1 of 10111-AS-20240924105844
March 18, 2024September 26, 2024Substantiated2 of 20211-AS-20240318111845
August 16, 2024September 5, 2024Substantiated1 of 50211-AS-20240816151317
June 7, 2024June 26, 2024Substantiated2 of 20211-AS-20240607142431
March 15, 2024April 9, 2024Substantiated2 of 21111-AS-20240315115358

Each complaint’s state report, with the allegations and the citations, is on the facility’s CDSS Care Facility Search page under Reports.

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What the state record means

  • Type A citation: the state’s form defines these as violations “that if not corrected, have a direct and immediate risk to the health, safety or personal rights of clients in care” (CDSS form LIC 9099).
  • Type B citation: violations that, without correction, could become a risk to residents, or recordkeeping violations that affect their care (LIC 9099).
  • Substantiated: the state found the complaint “represents factual events that require action by the licensee, the Department, or other agencies.” Unsubstantiated means the evidence was not enough to compel further action; it does not mean the event did not happen. Unfounded means the complaint was without merit (CDSS PIN 19-01-CCLD).

If a resident was hurt

A resident, or the family after a death, can bring negligence and wrongful death claims against an assisted living home, and an elder abuse claim when the neglect or abuse was reckless, oppressive, fraudulent or malicious, which allows added remedies, including attorney fees (Welfare and Institutions Code 15657). The state licensing file, the resident’s records and the home’s incident reports are usually the core evidence. Talk to a Los Angeles assisted living abuse lawyer →

How to report a problem

Call the Community Care Licensing complaint hotline at 1-844-538-8766 or file online at complaints.ccld.dss.ca.gov. Your name stays anonymous unless you give permission to use it, and the local licensing office makes an unannounced visit to investigate within 10 days of receiving the complaint (CDSS). If someone is in danger, call 911.

Questions families ask

Has Brittany House been cited by the state?

Since January 2023, complaint investigations at Brittany House led to 9 Type A and 43 Type B citations, and 27 of 56 complaints had a substantiated allegation, according to the California Department of Social Services.

How do I file a complaint about an assisted living home in California?

Call the Community Care Licensing complaint hotline at 1-844-538-8766 or file online at complaints.ccld.dss.ca.gov. Your name stays anonymous unless you give permission to use it.

Can you sue an assisted living facility for neglect in California?

Yes. A resident, or the family after a death, can bring negligence and wrongful death claims, and an elder abuse claim when the neglect or abuse was reckless, oppressive, fraudulent or malicious. Beverly Law offers a free consultation, and you owe no fees or costs unless we win.

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BEVERLY LAW · ELDER ABUSE ATTORNEYS

Assisted living abuse lawyer in Long Beach — Beverly Law

If your loved one was hurt at an assisted living home in Long Beach, talk to a California elder abuse attorney. Free, confidential, English or Spanish. You owe no fees or costs unless we win.

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Related pages

All Los Angeles County assisted living records · Assisted living abuse lawyer · Los Angeles County nursing homes

Sources

  1. CDSS Care Facility Search: Brittany House (198320417)
  2. CDSS form LIC 9099 (citation types)
  3. CDSS PIN 19-01-CCLD (complaint findings)
  4. CDSS Community Care Licensing complaint hotline

Important: This page reports public records from the California Department of Social Services, Community Care Licensing Division (state data file dated November 1, 2026). A complaint or citation is the state’s finding at the time; facilities can correct deficiencies and appeal. Beverly Law has not inspected this facility, and this page is not legal advice. Last updated: November 2, 2026.

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